Hello,
and the saga continues. After 3 years of working im getting problems again with Heat and Glo 6000CIXIPIS.
The flame won't stay on, IF the fireplace was started from the the remote.
To reproduce:
1. Press "Menu" button on the remote
2. Hear a characteristic "click" sound from the furnace and observe a pilot to come up.
3. in 3 seconds the main burner lights up.
4. in 10-15 seconds a "click" sound can be heard and the main flame is turned off.
5. remote still indicates that flame is on.
All options - light, temp sensor on the remote, are operational == can be set and changed. Prior to this incident, the batteries on the remote were replaced. No pairing was performed after batteries were replaced. The termopara was cleaned. The termopara, remote and the control unit all were replaced sometime during the past 5 years.
I observed that before the flame gets extinguished, the light on the control board blinks twice.
In addition, if i switch the control board to "manual" operation - the flame comes up and stays on.
The main burner goes off even if i take off the screen ( or whatever the main glass part is called).
thank you for looking into this issue.
and the saga continues. After 3 years of working im getting problems again with Heat and Glo 6000CIXIPIS.
The flame won't stay on, IF the fireplace was started from the the remote.
To reproduce:
1. Press "Menu" button on the remote
2. Hear a characteristic "click" sound from the furnace and observe a pilot to come up.
3. in 3 seconds the main burner lights up.
4. in 10-15 seconds a "click" sound can be heard and the main flame is turned off.
5. remote still indicates that flame is on.
All options - light, temp sensor on the remote, are operational == can be set and changed. Prior to this incident, the batteries on the remote were replaced. No pairing was performed after batteries were replaced. The termopara was cleaned. The termopara, remote and the control unit all were replaced sometime during the past 5 years.
I observed that before the flame gets extinguished, the light on the control board blinks twice.
In addition, if i switch the control board to "manual" operation - the flame comes up and stays on.
The main burner goes off even if i take off the screen ( or whatever the main glass part is called).
thank you for looking into this issue.
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