Hi there!
New to the forum.
Had a Henley Arklow 5kw insert installed recently - it's low end so not near as fancy as the stuff most of you all have but I have a question!
The flames are uncontrollable - I've attached a video where all vents are closed off completely.
It only has two small splits in it...
Is this normal?
Attached a video of fire burning right now (too large for this site):
New to the forum.
Had a Henley Arklow 5kw insert installed recently - it's low end so not near as fancy as the stuff most of you all have but I have a question!
The flames are uncontrollable - I've attached a video where all vents are closed off completely.
It only has two small splits in it...
Is this normal?
Attached a video of fire burning right now (too large for this site):