Original thread here: https://www.hearth.com/econtent/index.php/forums/viewthread/4657/ So, I went in to pick up the old Stihl 028 that I broke the pawl on and was running rough. I asked the shop guy what all they did to it and he said "looks like the pawl was replaced, that'll be $18.95." So I said, "but it was running rough, that's why I brought it in and it was hard to start and why the pawl probably broke." Guy made a face, then offered to check out the saw. He right then and there took it into the back, messed around with it, and then came back and said "adjusted the carb, you're all set" with no additional charge. I took it home and had some branches to cut up and the saw seems to be running fine - let's hope she is in fact fine! Anyway, won't get that service at the big box, dealers, well, GOOD dealers rock when it comes to service.