The dealer has agreed to take back his insert and issue me a refund for the price of the insert. He will not issue a refund for the install and parts which came to $750 but that's fine with me. We decided to get another insert from another dealer a Regency greenfire. I hope we have better luck this time. Shyann
update to Country Winslow Lemon
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shyann said:
Well, that`s understandable to a degree. No refund on parts/labor)
Hopefully you will use all of or most of the same parts/installation on the new stove.
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