I can surely understand that and would be peeved if a company did something simular to me. My competition down the street is quickly earning a very simular reputation. He's been in buissness for many years and we're the new guys in the area. He's never had to worry about customer service because if you wanted a stove you had to go thru him. He and his staff treat people so rudely and won't give anyone that doesn't have a check book stick out of their pocket the time of day that I hear our new customers comment on it daily. He's not hurting yet, but will be unless his customer service changes, because there is now a choice in town. But heck, the joke around here is that his attitude makes him our best sales person.