Whitfield Advantage Plus: Intermittent "Tick" Sound and Flashing Light Between Auger Cycles

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GR366

New Member
Nov 9, 2025
1
Salem, MA
Long‑time reader, first‑time poster. I recently bought a house that came with a freestanding Whitfield Advantage Plus pellet stove (I’m not completely certain of the exact model, but I did a search and the single‑pane wraparound glass door makes me think it’s the Plus model). I’ve been browsing this forum for months and have found a ton of useful information, so I’m hoping someone here can help me diagnose an issue.

I’ve only been running the stove for about two weeks, and the other night I started hearing an intermittent “tick” sound in between the normal auger feed cycles. Whenever the tick happens, the auger light flashes briefly (sometimes just once, other times in a quick series that matches the tick sound).

Back in the fall, I replaced all of the interior vent pipe from the adapter tee to the exterior 3” to 4” increaser tee with Duravent PVP. I also did a thorough cleaning of the combustion chamber and ash traps, removed and cleaned both blower motors, and replaced the combustion blower gasket.

I recorded a short video before shutting the stove down, and I haven’t run it since. The stove is in the basement, and the video is dark, but you can clearly see the red heat output lights and green blower speed lights on the control panel and the red blinking auger light, along with the ticking noise and flashing of the auger light to match the tick.

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I’m not sure what’s causing this issue, and I’m hoping someone can point me in the right direction for troubleshooting and a potential fix.
 
The Advantage stove has what I call a free floating auger motor by that I mean it is only attached to the stove by the auger shaft it is not bolted to the stove. It has a metal bumper it presses against to stop it rotating and forcing the auger to spin instead. I would check to make sure the metal bumper bolts are tight. The Allen screw attaching the auger motor shaft and the auger is tight. Also check how much dust/fines are in the hopper and auger tube. If semi plugged the auger can bounce back and hit the metal bumper. If these do not stop the noise enough for you add a small piece of rubber on the bumper stop to deaden the noise a little. Watch the below video at around 5:30 he rotates the motor hitting the bumper and to me it sounds like what you are hearing on your stove.

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I have a Whitfield Quest that also had a tick sound whenever the auger turned on. I check ed, and the rubber bumper on my stove was intact.

In the end I replaced the auger bushing and the auger itself to stop the noise.

You could try and remove the auger and add a very little (2 or 3 drop) of light weight oil to the top of the auger as well as at the auger bushing.
 
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