I am a new WiseWay pellet stove owner or as i would like to think of it as the coolest boat anchor ever built. I looked at the propaganda produced by WiseWay and nowhere did it say this is a great stove if you can get it to draw, tend it constantly, clean it out constantly, bang on the primary and secondary, give it fresh air but not to much or it will become a cold stove, and if you can't get it to work then you are just to stupid make it work. My stove has never seen temps above 600 degrees and that was only in the first 4 hours of ownership. I wish i had researched this 2000 dollar piece of crap. I tell all who are smart enough to research this stove don't walk run away from this stove it won't perform as advertised and the customer service is full of mock and disregard and attack on the customer kind of the scientology approach to defending its stoves "you are stupid and the stove is great long live the stove". The stove is great and all who mock it lack the intelligence to make it work. Funny i have hooked up two wood burning stoves that function great in my house without having to consult the manufacturer to find out how to make it work. Gary berates his customers and helps with saying things like you need to put a 4 inch hole in your wall to make it work right but don't get it to close to the intake cause it will make the stove a cold stove. My stove runs at a wooping 350 degrees it will run at that temp for 36 hours as long as i empty the ash bin every 8 hours but eventually it will ash up at the bends and burn itself out. This stove takes constant attention so be aware. It does not perform as advertised and you will notice in the video it is outside with a straight eight feet of pipe brand new. that is not a realistic stove for a home owner but probably fine for a green house. I usually don't work this hard to berate a product but poor performance and even worse customer service encouraged me to warn others away from this product based on my experience.