thechimneysweep said:At present, all of my employees are working six days a week, 10 hours a day, and we're booked up until after Christmas. If one of our customers came to us with a warranty complaint similar to Sisu's or Hog's today, we could offer him or her three choices:
Wait until Monday, December 28th, our next available opening, and we'll come get your stove and fix it for you.
I say this is total garbage. That's 5 weeks away. Warranty work should have priority over new work. Somebody already bought a stove from you and paid you to install that stove. Now the stove has a problem. Waiting until December 28th to have it fixed is totally unacceptable. Sure, new jobs pay and warranty work does not, but when you sell a product with a warranty, you have to expect to keep time open or have the flexibility to honor those warranties in a timely fashion. If you are too busy to honor warranties, then you are too busy to accept new work.
I would be out of business if I operated like this.