1. Welcome Hearth.com Guests and Visitors - Please enjoy our forums!
    Hearth.com GOLD Sponsors who help bring the site content to you:
    Hearthstone Soapstone and Cast-Iron stoves( Wood, Gas or Pellet Stoves and Inserts)
    Caluwe - Passion for Fire and Water ( Pellet and Wood Hydronic and Space Heating)

Any Jotul Dealers out There

Post in 'The Hearth Room - Wood Stoves and Fireplaces' started by MisterMagoo, Sep 16, 2008.

Thread Status:
Not open for further replies.
  1. MisterMagoo

    MisterMagoo New Member

    Joined:
    Sep 2, 2008
    Messages:
    7
    Loc:
    Western CT
    Well, here's my problem:
    I bought a Jotul F500 Oslo, brown enamel finish last week and when it was delivered, there was a 1/2 long inch chip on the side door jamb, not visible when the door is closed. In addition there was another 1/2 long blemish (a series of white spots) on the top plate. There was another blemish high up on the side I would describe as looking kinda like a 2 inch long black line, as if someone marked it with a black Sharpie. It would not rub out.

    My question is this:
    The dealer, somewhat angrily, told me that all jotul stoves come w/ some flaws. It's just the way it is. I figured that I'd call Jotul but after a week of trying and leaving messages for 2 different people, it is unlikely that I'll get an answer from them. I just want to know what level of finish quality is acceptable? Since Jotul will not answer me, any Jotul dealers out there that can tell me.

    Thanks in advance for all of your help!

    MM

    Helpful Sponsor Ads!





  2. ChrisN

    ChrisN Feeling the Heat

    Joined:
    Nov 19, 2005
    Messages:
    271
    Loc:
    Southeastern, Ct
    The Preston Trading Post in Preston, CT is a Jotul dealer.
  3. kbjelka

    kbjelka New Member

    Joined:
    Jul 10, 2008
    Messages:
    258
    Loc:
    Western CT
    I'm not a dealer but it sounds like a load of bull to me. Probably bad handling on their part. I would ask your dealer to put you in touch with the their regional sales rep.
  4. Hanko

    Hanko Minister of Fire

    Joined:
    Feb 26, 2008
    Messages:
    795
    Loc:
    livingstion co, Michigan
    I think we went through this last week. As I stated before, a $2000 plus stove should have no marks or damage, imperfections, period. Tell the guy you bought it from hes full of SH==. Too bad you didnt inspect it before you shelled out the $$$. I can set you up with a dealer in Michigan if that would help you
  5. MisterMagoo

    MisterMagoo New Member

    Joined:
    Sep 2, 2008
    Messages:
    7
    Loc:
    Western CT
    Thanks FHS.

    He told me that when he gets me a replacement I should come down to the store when they uncrate it and inspect it. Since I've never bought an enamel stove before, I just want to know what is acceptable. I want to be fair.
  6. woodconvert

    woodconvert Minister of Fire

    Joined:
    May 24, 2007
    Messages:
    818
    Loc:
    Fenton Michigan
    My dealer gave me the phone number of the rep for this area and gave me the exploded parts drawings from their catalog so whenever I needed parts or info I just called the rep from home and cut out the middle man.
  7. woodconvert

    woodconvert Minister of Fire

    Joined:
    May 24, 2007
    Messages:
    818
    Loc:
    Fenton Michigan
    Hanko, would that be Heat N' Sweep in Okemos?
  8. Hanko

    Hanko Minister of Fire

    Joined:
    Feb 26, 2008
    Messages:
    795
    Loc:
    livingstion co, Michigan
    Yes that would. Have you delt with them?
  9. woodconvert

    woodconvert Minister of Fire

    Joined:
    May 24, 2007
    Messages:
    818
    Loc:
    Fenton Michigan
    Yes, for parts only. It's been some time since i've needed them as they gave me all the info to get my parts without them. That said, when I last dealt with them they didn't deal much in Jotul but did help on service.
  10. Hanko

    Hanko Minister of Fire

    Joined:
    Feb 26, 2008
    Messages:
    795
    Loc:
    livingstion co, Michigan
    they have allways seemed to push the VC and dutchwest jobs. Ive bought two stoves from them, one being a DW the othe a jotul. my sons bought one, my brother, and my dad. They dont bend on the price much and sometimes take a day or two to return calls, but for the most part Ive found them friendly and good to deal with. Lets put it this way, they havnt pissed me off YET. Where do you go for jotul parts?

    thanks Henry
  11. woodconvert

    woodconvert Minister of Fire

    Joined:
    May 24, 2007
    Messages:
    818
    Loc:
    Fenton Michigan
    They didn't piss me off but lets say it was obvious that selling parts was not their bread and butter. They gave me the phone number to a rep. I just called him and ordered parts direct through him. It's been some time since i've talked to the guy so I don't know if the number is any good still.
  12. Hanko

    Hanko Minister of Fire

    Joined:
    Feb 26, 2008
    Messages:
    795
    Loc:
    livingstion co, Michigan
    Yes, I feel they are sell sell sell stoves and chimneys. I had run into the Oslo stickey air lever problem that has been discussed here a few times. Of courde they have never heard of that before. I sent My sales gal a few of the post, but just got a HUM!. The owner ask me if I wanted to start doing installs for them on a sub basis,(ya right). But all in all they have got me my stoves and chimney parts as promised, and I would gp back to them if I needed other items. Is there another stove dealer in this Area? Id like to check them out if there is
  13. woodconvert

    woodconvert Minister of Fire

    Joined:
    May 24, 2007
    Messages:
    818
    Loc:
    Fenton Michigan
    There is/was a dealer in Livonia, that's where I got mine originally. There is also a stove and supply place somewhere up by Flint...I don't recall the name of either of them and their names didn't come up in a quick google. If I find em' i'll post them for you. Heat N' Sweep is the biggest dealer i'm aware of though. Brighton Stone has some stuff or at least they used to...i'm sure the downturn in housing has put many of the smaller dealers out of business.
  14. The Dali Lima

    The Dali Lima New Member

    Joined:
    Oct 22, 2007
    Messages:
    147
    Loc:
    Central Connecticut
    You bought an enamel Jotul F500 LAST WEEK and it was already delivered???? I was quoted the end of November. Who did you buy it from? I talked with Preston and they stated end of November., I'd prefer to get it sooner if possible. Anyone know of other Jotul dealers around CT?
  15. johnnywarm

    johnnywarm Minister of Fire

    Joined:
    Sep 12, 2007
    Messages:
    1,244
    Loc:
    Connecticut
    I'd prefer to get it sooner if possible. Anyone know of other Jotul dealers around CT?[/quote]


    Theres one in mass close to me.go on there dealer search.
  16. kbjelka

    kbjelka New Member

    Joined:
    Jul 10, 2008
    Messages:
    258
    Loc:
    Western CT
    Try
    Yankee Doodle Inc. Stove and Fireplace Center
    920 Danbury Rd
    Wilton, CT 06897

    Have had good experiences dealing with the owner Sam
  17. johnnywarm

    johnnywarm Minister of Fire

    Joined:
    Sep 12, 2007
    Messages:
    1,244
    Loc:
    Connecticut

    Hows it going Groundhog :)

    John
  18. kbjelka

    kbjelka New Member

    Joined:
    Jul 10, 2008
    Messages:
    258
    Loc:
    Western CT
    Good as long as the weather stays warm. It would be a lot better if my dealer came through with my new stove :)
  19. johnnywarm

    johnnywarm Minister of Fire

    Joined:
    Sep 12, 2007
    Messages:
    1,244
    Loc:
    Connecticut

    Good luck bud!! My former pellet stove pellet dealer lied to me this past summer about the pellet order :snake: .


    My three cords of wood are stacked and drying.my stove is here and getting installed tomorrow.i will burn the last of the tree tons of pellets i got" just in-case" i was lied too :wow:


    Again bud good luck.Keep us informed on you getting the stove.

    John
Thread Status:
Not open for further replies.

Share This Page