1. Welcome Hearth.com Guests and Visitors - Please enjoy our forums!
    Hearth.com GOLD Sponsors who help bring the site content to you:
    Hearthstone Soapstone and Cast-Iron stoves( Wood, Gas or Pellet Stoves and Inserts)
    Caluwe - Passion for Fire and Water ( Pellet and Wood Hydronic and Space Heating)

Clinckers. Is this normal? Or should I worry?

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by Markus38, Feb 18, 2013.

  1. ironpony

    ironpony Minister of Fire

    Joined:
    Jan 22, 2010
    Messages:
    1,790
    Loc:
    mid-ohio via St.Croix USVI
    its a setup he's trying to get free pellets...........................................

    Helpful Sponsor Ads!





  2. will711

    will711 Minister of Fire

    Joined:
    Mar 26, 2011
    Messages:
    1,204
    Loc:
    Pocono mts.
    Reminds me of a M*A*S*H episode when Col. Potter is F uped and falls he asks Radar. "did I fall down ;?" No sir the ground came up and hit you;ex;)
    Eatonpcat likes this.
  3. will711

    will711 Minister of Fire

    Joined:
    Mar 26, 2011
    Messages:
    1,204
    Loc:
    Pocono mts.
    That was my 1st thought too.
  4. CT Pellet

    CT Pellet Minister of Fire

    Joined:
    Dec 1, 2012
    Messages:
    667
    Loc:
    Torrington, CT
    Except........
    Is it possible, even in the absolute slightest, that if they were to offer an exchange and a free half of ton to the OP, that someone here may try and take advantage of them. Is it possible that if their policy was to give a free half ton to someone who complained about having nails in the bags (despite the fact that their manufacturing facility is set up with extensive preventative measures so this does not happen) that there would be many, many phone calls to the mill complaining of nails? Just throwing this out there.
    Who would possibly do this you ask?.........Maybe the same person or people who are not Veterans or active duty who come on here and brag about capitalizing on the Big Box military discount for example.
    I truly believe the OP and what he says regarding the nails, but I agree with the mill here....No harm/No foul.
  5. whlago

    whlago Feeling the Heat

    Joined:
    Nov 30, 2011
    Messages:
    294
    Loc:
    NW Connecticut
    CTPellet, maybe I am naive, but I'm not sure I recall any situations where someone who is not eligible bragged about using a military discount....now if you want to talk about someone using a moving discount that's not moving.....that's another story!!!
    UMainah and Jack Morrissey like this.
  6. imacman

    imacman Guest

    Me either.
  7. will711

    will711 Minister of Fire

    Joined:
    Mar 26, 2011
    Messages:
    1,204
    Loc:
    Pocono mts.
    Ct not the military discount but going to post office for moving coupons getting an extra discount when your not moving think that loop hole has been closed.
    UMainah likes this.
  8. imacman

    imacman Guest

    How? The last time I brought it up on the forum, I mentioned that I thought that the coupon had been discontinued, but I was told it wasn't.

    Did they change the "conditions" listed on the coupon?
  9. CT Pellet

    CT Pellet Minister of Fire

    Joined:
    Dec 1, 2012
    Messages:
    667
    Loc:
    Torrington, CT
    I could be in error......I did try and search under "military discounts" but damn, hundreds of previous posts. For argument's sake, lets say I am wrong on that, but not to digress, the mill certainly would be vulnerable to be taken advantage of if this were their policy, no?
  10. Markus38

    Markus38 New Member

    Joined:
    Feb 18, 2013
    Messages:
    85
    Loc:
    Merrimack Valley MA
    Dealer said this was a first in his 20+ years dealing with pellets. He said he will replace the bags I have with bags from another manufacturer. He seam like a stand up guy.
    whlago likes this.
  11. CT Pellet

    CT Pellet Minister of Fire

    Joined:
    Dec 1, 2012
    Messages:
    667
    Loc:
    Torrington, CT
    Hey Markus....The one guy here who is doing you a solid is your dealer. Don't be afraid to tell us again who he is....
    He is probably taking the hit on this one himself.
    jtakeman likes this.
  12. Markus38

    Markus38 New Member

    Joined:
    Feb 18, 2013
    Messages:
    85
    Loc:
    Merrimack Valley MA
    I have two sons one a month the other is 3 years. As you can see by the avatar my stove is fenced. Possible but not likely.

    To solve my curiosity I used a strong magnet to find nails right from the bag. So I used a SS channel and slowly poured the pellets over the magnet. I found a nail head.
  13. subsailor

    subsailor Minister of Fire

    Joined:
    Dec 8, 2011
    Messages:
    1,422
    Loc:
    Winthrop, Maine
    I think I would tell the manufacturer that as well.
  14. Lake Girl

    Lake Girl Minister of Fire

    Joined:
    Nov 12, 2011
    Messages:
    1,509
    Loc:
    NW Ontario
    Pictures ...

    If there were no rips in the bags prior to your opening them, it must have occurred at the plant... Like the guys say here, it didn't happen if there are no pictures. Did you happen to get any pictures on delivery of the pallets or where you store them? Were they wrapped on the pallet from the factory?
    If you can rule out any of the steps in between, you should write GAP again and ask them what their protocol is for mishaps in plant and in the warehouse. I've never seen a pellet production run but I am sure it's not 100% automated. What happens with overfill on bags? Do bags snag on conveyor on their way to be palletized and get ripped open? Forklift doesn't pick up load right, pallet breaks and/or rips open bags - do they scoop them up and repackage?? We are dealing with some component of human error here.
  15. Markus38

    Markus38 New Member

    Joined:
    Feb 18, 2013
    Messages:
    85
    Loc:
    Merrimack Valley MA

    That is correct CT. I could tell by the conversation he did not know if I was pulling his leg or not. I can see where he is coming from if this is the first time he heard of nails in pellets in his 20+ yrs experience. He was trying to get a hold of me first thing in the morning to drop off two tons of pellets for an exchange. His first thought was to satisfy his customer. A first time customer 70 miles away, he has no idea who I am. The great customer service company is:
    Pellets Direct in Uxbridge MA. www.pelletsdirect.com
  16. Snowy Rivers

    Snowy Rivers Minister of Fire

    Joined:
    Feb 7, 2010
    Messages:
    1,418
    Loc:
    NW Oregon
    Tell ya What, I have burned every cheap trash brand of pellets that could be found in our neck of the woods, and never ever found nails or other bits like what you have shown.

    This crap can't get through the pellet mill, so it must have gotten in during the bagging process.

    This sort of junk can do serious damage to your stove.

    I have never seen metal chunks in pellets before.

    Clinkers are common and form from melted dirt, sand, etc and are quite common with pellets made from trashy base stock that contains bark, and wood materials that have been contaminated with dirt before being ground up and pelletized.

    My guess it that the nails got into the pellets during the drying/cooling process, and fell into the pellets from something overhead from a conveyor, roof section of the building or ??? This junk was not in the pellets themselves.

    Snowy
  17. ironpony

    ironpony Minister of Fire

    Joined:
    Jan 22, 2010
    Messages:
    1,790
    Loc:
    mid-ohio via St.Croix USVI
    probably a disgruntled employee. pulled some of the magnet, threw them in the bags down the line, customer gets screwed um..nailed

Share This Page