Computer problem

Post in 'DIY and General non-hearth advice' started by Backwoods Savage, Oct 18, 2013.

  1. Backwoods Savage

    Backwoods Savage
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    Suddenly I have this process going with dllhost.exe

    It will start out using not too much memory but then suddenly it will begin to use more and more every second and will soon run out of RAM. When I end the process, it will sometimes start right back up. Other times it doesn't. This just started in the last few days. Nothing has shown up with Norton or Malware bytes and the computer seems to run fine once I stop the thing. Just wondering if someone has an idea.

    I tend to think it is perhaps my email program, Incredimail but am not sure yet.
     
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  2. Backwoods Savage

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    Thanks Retired guy.

    I think I have finally figured out the problem child. I have a video that I copied. I tried to delete it and it will not delete. I tried to rename it and it will not rename. What happens then is that Explorer quits working and the only way I've gotten it to working again is to reboot.

    So, how do I get that file off the compter? Any ideas?
     
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  3. Retired Guy

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  4. Backwoods Savage

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    I may have to give that one a try. Thanks.
     
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  5. semipro

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    Quick thoughts:
    Try to delete using MS-DOS commands: start>run>cmd.exe
    Boot into "safe mode with command prompt" after a reboot and try do delete the file using MS-DOS commands. You'll probably need to using the "cd" commands to get to the directory where the file is stored.
     
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  6. begreen

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    Good advice semipro. This doesn't sound good. Dennis, what is the content of the video? Was it from a known and safe source?
     
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  7. Dave A.

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  8. Backwoods Savage

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    It was from a safe source BG but I'll be danged if I can even remember what the video was. It would not run.

    Good news is that I finally got it deleted. However, I then tried to also delete it from the recycle bin. It tried for over and hour but never deleted. It says there are 27,740 kb to this file. Doesn't seem that large but I'm very curious as to why it took so long to delete. Wish I'd have timed it when it finally deleted from the Pictures folder but didn't. For sure it was not over an hour but it was a long time.
     
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  9. Dave A.

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    If that happens again, Dennis, rather than reboot, what you might try is to go into task manager <ctl><alt><del>, go into processes, find any open explorer.exe processes and end them (end process), then go up to File, new task (run) and type explorer, enter. Most of the time it should bring back your desktop.
     
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  10. tekguy

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    There is a program called 'unlocker' that will kill a process and unlock a file and delete, still sounds sketchy

    Try it, if it doesn't work than I would
    • Download, install and run ccleaner (getting rid of junk will speed up scans)
    • Turn off system restore
    • Manually install the latest malware bytes update, disconnect from internet and do a full scan
    • I am not a Norton fan, I would remove and install security essentials, avast or avg and do full scans
     
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  11. Backwoods Savage

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    The only problem left is I can't get rid of it in the recycle bin. Perhaps the next time I empty the recycle it will go. Until then, the computer is now working just fine. Thank you.
     
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  12. Backwoods Savage

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    I was not a Norton fan either but the last computer I bought came with it so I decided to just try it. So far, so good. As for avast, it is the worst I've ever had and we ended up with all sorts of problems. Have had good luck with avg. Not sure why you would turn off restore.
     
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  13. #14 tekguy, Oct 21, 2013
    Last edited: Oct 22, 2013
    tekguy

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    I would run avast over Norton myself, but everyone has their preference, if your sure the computer is clean and your restore points are clean than no reason to turn it off

    If you installed ccleaner, Boot to safe mode command prompt only, once at command prompt type in: explorer and hit enter, then in run box type in ccleaner and run it, see if it will empty your recycle bin
     
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  14. BrotherBart

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    Worst case whatever virus checker you have should let you quarantine the file.
     
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  15. Backwoods Savage

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    But would it have to be quarantined in the recycle bin?
     
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  16. Hogwildz

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    If you have a back up, you may have the file in back up, and it may restore the file back if you run restore. Make sure you run a fresh back up after you do get rid of it, then dump the prior restores that may contain it.
     
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  17. BrotherBart

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    Yeah. It would just keep it from doing any harm till ya can figure out how to get rid of it.
     
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  18. Backwoods Savage

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    Got it. Thanks guys.
     
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  19. BrotherBart

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    How did ya "got it"?
     
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  20. Retired Guy

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    Just read that MalwareBytes Pro protects against "ransomeware" infections.
     
  21. Backwoods Savage

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    I do have MalwareBytes Pro. Tried deleting it one more time and it worked on that for some time (didn't time it just walked away from the computer to do other things). Anyway, we colored it gone!
     
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