I had a minor problem with my Napleon 1900 stove (bought in 2007). I had been buying parts from Obadiah’s in Montana for years and they had the records of my maintenance purchases. Got Woody on the phone and explained how I was going to fix it. He was outraged at the thought I felt I should fix it myself.. He reminded me of the Lifetime Presidential warranty on the fire box. Next thing I know he’s going to bat for me with the manufacturer to get me a new one and voila, a new one arrives in my driveway. The only condition was that I destroy my old one. Never seen a car crusher in action before. Does a pretty good job…. Same as Obadiah’s.