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Posted By kh395269,
Dec 6, 2008 at 7:08 PM
Did the Napoleon Tech call you? or did you figure out where that number goes?
Our NPI40 heats the living area nicely to about 68/69 even when -10 outside. The bedrooms stay cooler at 60/62. However, we did try different pellets and got much higher heat out of them. What kind of pellets are you using?
EDCHERYLX , I am curious as to what pellets you've tried and what ones you like best
After taking the stove apart myself due to lack of customer service, I have noticed that a "screw" from the manufacturer is causing my auger to stick. A screw that holds the auger housing to the stove was dropped during manufacturing and finally got caught in the auger. It is jammed in there to the point that I cannot pull it out. I was thinking about trying to reverse the polarity on the auger motor however I don't know if it will work and if it will damage any other electrical component in the system. Any suggestions are welcome...thank you...
I have been in contact with the dealer I bought my stove from over the last couple of weeks. I received my new convection blower on Wed. Could not wait to put it in and stove is QUITE Wolf Steel wanted me to give then my credit card, buy a blower ,send old blower back and if they said something was wrong with it they would credit my card.!! Fire Place Pro my dealer has been great.They had a new blower sent UPS and a return slip for the old blower. I hope this will be the one and only blower that I will have to change.But from what I have been hearing??? I will keep my fingers crossed.Good Luck to everyone .Will let you know if anything changes
I spoke to my dealer today about the multiple problems with my NPI40....he clearly stated to me, "he will not service the stove I bought from him because I am out of his area...a whole 35-40 minutes away from his shop". I seriously think I need to contact someone with some authority such as the DA's office and consumer protection agency. It has been over a week now and all I am getting is the run around....I don't want to have to go that route but I feel so helpless.
Same issue here. Can't get a return phone call from my dealer, which is really frustrating to me. I went there two weeks ago and they said they would get me a replacement fan...nothing yet. My fan totally died and started making weird electrical sounds and a burning plastic smell. Wonder what that is.
I'm gaining ground here...slowly but surely. I spoke to the dealer, he stated to the manufacturer that I was 2 1/2 hours away from his shop one way. He also stated that he gets paid NOTHING for doing warranty work. Neither of which are true. I am 30 minutes from his store. I did the repair work and Napoleon is aware of this. The place who handles the warranty, BAC Sales told me to fix it. The representative from Napoleon was not happy about this and is going to see that my dealer no longer sells their stoves. For some of my trouble, they are sending me the bricks that go into my stove...we have the reflective panel and it is no good. Warped and the porcelain is cracking off of it. This has stressed us out here at my home and cannot wait for it to all be behind us. Napoleon stated that if an "authorized" dealer repairs the stove, they get one rate and if a non authorized dealer repairs it, they get a lower rate for their efforts. I seriously want to put a claim in to be paid....that is my next step. I spent days troubleshooting thier issues and found nothing all the way up to the day when I emptied the hopper only to see a screw had fallen out and jammed in the auger. Napoleon had asked for pictures so I sent them to the rep. I wish I did this step first but who would have known??? Best of luck....
Status on our stove - The new exhaust fan is working great. The stove itself is much more efficient (in addition to being a whole lot quieter) than it was before. We also notice the blower doesn't kick up higher like it used to. I really believe the old exhaust fan was not exhausting what it should and our unit was actually overheating. I am still waiting on my refund of $188 though and since we did the work ourselves, we really should get return shipping etc... The blower on the other hand is still louder than it should be (not deafening, but louder than necessary). I really want to get my refund for the first fan before I request the second, so I am am not sitting here paying interest on a $400 credit card bill, which I think they should also pay. This is very frustrating. I shouldn't be out any money for their faulty fans. We've also invested alot of time into this that a repai person should be dealing with.
Also, we were considering buying the logs and the reflective backing to make the stove look "prettier" when this is all said and done. I'm afraid to buy the backing now - not sure what to do?
I tried to upload a photo of the logs and reflective panel however the photo is too large. I would gladly forward you those pictures so you can see first hand what they look like after awhile. Not so pretty....the only way to clean them is remove the 4 screws and wash them in the sink. The center panel does not shine anymore and is warped. The porcelain is flaking off as I stated before. I heard that the bricks stay cleaner....I'm going to try that route when they arrive. Now that I'm thinking of this, I am calling BAC Sales to see what they will do about my time.....here goes! Send me a PM with an email address if you would like those pictures....I'm sure they will clear up any concerns you have. When they are clean, they are awesome looking....but that doesn't last more than a couple hours.
Hello after reading this post I am more pissed than I was yesterday.I have the same piece of crap from Napolean and purchased it from Zoobler.My stove is squeling.Napolean was useless the last time I called.Zoobler will only accept emails another useless method.I wish the heck i knew that before I purchased through them they are a sham company with more complaints than compliments.I am also from New Hampshire.
It did not take long for the new convection blower to start acting up !Same old same old!! just emailed my dealer .Lets see where this takes me ???
They sent my bricks to replace the porcelain reflector plate and a new door. That was fast....now I need to go after the dealer for the time I put into troubleshooting the stove. 5 days in the morning before going to work...and I work 2nd shift. It was the darn screw...who would have guessed. I will send him a bill for my labor as soon as I find out the rate for non certified napoleon repairmen. I guess I can get that rate by calling BAC Sales...they handle the warranty. So far so good....stay tuned Tomorrow I'll post some close ups of the reflective panel for you all to see....it's junk.
OK...here are the photos of the reflector plate that is only 3 months of age. It is warped discolored and the porcelain is stressed to the point it arrears it is burned right off.....rust is actually coming through the porcelain itself.....I installed the bricks today....they look much better. They are a little black but that goes away with the heat. My honest opinion...the reflective porcelain panel is junk....simply put! I hope this helps...there is a front and a rear view of the main plate...the side plates are perfect.
Wow, unbelievable. You made up my mind. I will definitely eventually go with the bricks. Please keep us posted on how they work out. Thanks, Kim
I'm torn on my convection blower now. It makes a bearing noise but not a really bad noise, not like the exhaust blower. The new exhaust blower works great. The different design did the trick. I'm afraid I could end up with a front blower that is worst then the one that I have now, or that maybe Napoleon will try to claim that it is not defective. I am still waiting on my reimbursement for my exhaust blower.
I honestly believe that the design of the original exhaust blower was a seriously dangerous defect and should really be recalled for everyone. It was causing my unit to even overheat.
I need to learn to proofread my posts...I meant "appears" and not "arrears" The photos of the plate are of a washed plate and no ash on it....so far...the bricks are awesome and add a lot of character to the stove.....I will keep you posted though....
OK...an update on the bricks over the porcelain panel....go with the bricks if you want a stove that has class. The panel as you saw warps and basically falls apart. The bricks do get dirty however they do clean up when heat gets to them just as any fireplace does.....in my opinion, they are worth it over the porcelain panel....
I am now 3 weeks and counting without my NPI-40 working. It committed suicide while my wife was watching American Idol. The Ignitor shorted out tripped the breaker on my fuse box. Rep still has not come to look at it even though I have asked multiple times. I found all the parts online and going to to have to pay for them even though it is under warranty.
Cold and frustrated.
Honestly Napolean/ Wolf Steel has the crapiest product I have ever seen and the poorest Warranty Service everything about them is shady.They seem to have it down pat to screw you and where the oil prices were so high they had an advantage to take people for a ride and crap on them after the fact.If you are looking for a Pellet Stove stay away from this product and mail order Like Zoobler very shady tie in money up front for warranty work.What the hell kind of warranty is that.Buy local even if it is more we ordered 3 things from Zoobler all were damaged and it takes 2 months before if you even can get your money refunded.While in the meantime you have to make another purchase to replace the damaged one.The other crock is when I called them the other day they stated they have no complaints or returns.I told them to check out this website.
I know they have had at least one other complaint from me - Zoobler meaning.
They Napolean have had alot of complaints and they blame it on the customers lack of cleaning.If you manufacture an insert you need to engineer it correctly to handle dust.I dont know about all of you but i have never dusted the inside of my chimney.I had the chimney guy here this past week and he laughed stating it is not a quality stove.My plumbers where here they have a breckwell and another has a Yankee they have never had a problem and they said the same thing Crappy Company.I hope other people read these postings and if it prevents a few from making a mistake I will be happy.I hope something is done to get back at them I hate to see honest people in such a tough economy get taken advantage of evryone on this board seems so honest and genuine that it makes me angry to see all of you going through such unneccasery anguish.
I agree with you AllPro....Prior to my Napoleon NPI40 coming in, I tried to cancel the order and was going to order a Breckwell for a thousand dollars less....it seems I should have however the saleswoman begged me to keep the order or I would lose a percentage of my purchase as a restocking fee. I thought, how can you charge that fee for a product that supposedly isn't even built??!! Well, when I went to pick up my stove, she had me initial the spot that said if I cancel I would have to pay that fee. The bottom line here is I am going to do some research on the Breckwell stove and have it in my mind to have the dealer come to my home and pick up this P.O.S. Napoleon stove. The problems just keep growing and I totally agree with you....they should have produced a better stove. The damn thing is bugging the daylights out of me as I type this...it is loud as hell. I know they make whisper quiet fans such as the type that go in bathrooms....Come on Napoleon/Wolf Steel.....listen to us....can we get a class action against them???
You Know I thought of the same thing.I have several of my relatives that are attorneys.One is actually the asst Attorney general.I am going to ask them I really wish we could I am sure we could get alot more people on board.
I purchased my stove in Salem NH and I would be more than glad to take action against Napoleon/Wolf steel for an inferior product however at this point it is my dealer who is taking me for a ride. All I want for my hard earned money is something that lives up to it's name....then again if a cheap product is produced by Napoleon, then it shoots down that thought. Maybe I should have said I want something worth what I paid for...and that cost is over #2500....that's a lot of savings for an average hard working American in times like these. Then to top it off...I saw that a bag of pellets equals on the average of 1 bag of pellets to 2 1/3 gallons of heating oil....at today's new oil costs per gallon...where is the savings??? Pellet costs are still way too high. It's like anything else...we see an easy out and then they stick it to us....as soon as the market picks up...I think I'll move to where I don't need to heat my home...