Finally got my Osburn 2400 insert installed!! - Thank you everyone!!!

Post in 'The Hearth Room - Wood Stoves and Fireplaces' started by whodaman, Feb 20, 2013.

  1. kingquad

    kingquad
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    Look on the bright side, SBI has stepped up and given you direct customer support. The same cannot be said for most other stove manufacturers. Good luck with you door.
     
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  2. whodaman

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    I am, very happy with the support I have received this far.
     
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  3. etiger2007

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    I had to buy a new door gasket and even with the new gasket I cant see flame flicker but the dollar bill slips out VERY EASY, now along the top and side where the handle is I cant pull the bill out at all, Id rip it first. I hope we get an answer - resolution. SBI bert has been awsome to work with Im sure we will hear from him soon.
     
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  4. FyreBug

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    Patience my young paduans...
     
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  5. whodaman

    whodaman
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    That is not good. Did you have to buy the door or was it covered under warranty? I emailed SBI this morning because they wanted an update after I tried to tighten up the door.
    I'll let you all know what I hear.
     
  6. etiger2007

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    Bert all we have is time my friend. lol
     
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  7. whodaman

    whodaman
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    Nothing yet
     
  8. etiger2007

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    Nothing yet here too
     
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  9. FyreBug

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    Sorry guys, I did not mean just one day... Give us a few. We have to check a few things. We are fully aware and have a bunch of people working on it...
     
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