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Finally got my Osburn 2400 insert installed!! - Thank you everyone!!!

Post in 'The Hearth Room - Wood Stoves and Fireplaces' started by whodaman, Feb 20, 2013.

  1. kingquad

    kingquad Minister of Fire

    Joined:
    Nov 17, 2010
    Messages:
    668
    Loc:
    Pennsylvania
    Look on the bright side, SBI has stepped up and given you direct customer support. The same cannot be said for most other stove manufacturers. Good luck with you door.
    Trooper and etiger2007 like this.

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  2. whodaman

    whodaman New Member

    Joined:
    Jan 16, 2013
    Messages:
    59
    Loc:
    Lexington, OH
    I am, very happy with the support I have received this far.
    etiger2007 likes this.
  3. etiger2007

    etiger2007 Minister of Fire

    Joined:
    Feb 8, 2012
    Messages:
    1,218
    Loc:
    Clio Michigan
    I had to buy a new door gasket and even with the new gasket I cant see flame flicker but the dollar bill slips out VERY EASY, now along the top and side where the handle is I cant pull the bill out at all, Id rip it first. I hope we get an answer - resolution. SBI bert has been awsome to work with Im sure we will hear from him soon.
  4. FyreBug

    FyreBug Minister of Fire

    Joined:
    Oct 6, 2010
    Messages:
    771
    Loc:
    Kitchener, Ontario
    Patience my young paduans...
  5. whodaman

    whodaman New Member

    Joined:
    Jan 16, 2013
    Messages:
    59
    Loc:
    Lexington, OH
    That is not good. Did you have to buy the door or was it covered under warranty? I emailed SBI this morning because they wanted an update after I tried to tighten up the door.
    I'll let you all know what I hear.
  6. etiger2007

    etiger2007 Minister of Fire

    Joined:
    Feb 8, 2012
    Messages:
    1,218
    Loc:
    Clio Michigan
    Bert all we have is time my friend. lol
  7. whodaman

    whodaman New Member

    Joined:
    Jan 16, 2013
    Messages:
    59
    Loc:
    Lexington, OH
    Nothing yet
  8. etiger2007

    etiger2007 Minister of Fire

    Joined:
    Feb 8, 2012
    Messages:
    1,218
    Loc:
    Clio Michigan
    Nothing yet here too
  9. FyreBug

    FyreBug Minister of Fire

    Joined:
    Oct 6, 2010
    Messages:
    771
    Loc:
    Kitchener, Ontario
    Sorry guys, I did not mean just one day... Give us a few. We have to check a few things. We are fully aware and have a bunch of people working on it...

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