Finally got my Osburn 2400 insert installed!! - Thank you everyone!!!

whodaman Posted By whodaman, Feb 20, 2013 at 6:51 AM

  1. kingquad

    kingquad
    Minister of Fire 2.
    NULL
    

    Nov 17, 2010
    669
    85
    Loc:
    Pennsylvania
    Look on the bright side, SBI has stepped up and given you direct customer support. The same cannot be said for most other stove manufacturers. Good luck with you door.
     
    Trooper and etiger2007 like this.
  2. whodaman

    whodaman
    New Member 2.
    NULL
    

    Jan 16, 2013
    59
    16
    Loc:
    Lexington, OH
    I am, very happy with the support I have received this far.
     
    etiger2007 likes this.
  3. etiger2007

    etiger2007
    Minister of Fire 2.
    NULL
    

    Feb 8, 2012
    1,251
    457
    Loc:
    Clio Michigan
    I had to buy a new door gasket and even with the new gasket I cant see flame flicker but the dollar bill slips out VERY EASY, now along the top and side where the handle is I cant pull the bill out at all, Id rip it first. I hope we get an answer - resolution. SBI bert has been awsome to work with Im sure we will hear from him soon.
     
  4. FyreBug

    FyreBug
    Minister of Fire 2.
    NULL
    

    Oct 6, 2010
    771
    145
    Loc:
    Kitchener, Ontario
    Patience my young paduans...
     
  5. whodaman

    whodaman
    New Member 2.
    NULL
    

    Jan 16, 2013
    59
    16
    Loc:
    Lexington, OH
    That is not good. Did you have to buy the door or was it covered under warranty? I emailed SBI this morning because they wanted an update after I tried to tighten up the door.
    I'll let you all know what I hear.
     
  6. etiger2007

    etiger2007
    Minister of Fire 2.
    NULL
    

    Feb 8, 2012
    1,251
    457
    Loc:
    Clio Michigan
    Bert all we have is time my friend. lol
     
  7. whodaman

    whodaman
    New Member 2.
    NULL
    

    Jan 16, 2013
    59
    16
    Loc:
    Lexington, OH
    Nothing yet
     
  8. etiger2007

    etiger2007
    Minister of Fire 2.
    NULL
    

    Feb 8, 2012
    1,251
    457
    Loc:
    Clio Michigan
    Nothing yet here too
     
  9. FyreBug

    FyreBug
    Minister of Fire 2.
    NULL
    

    Oct 6, 2010
    771
    145
    Loc:
    Kitchener, Ontario
    Sorry guys, I did not mean just one day... Give us a few. We have to check a few things. We are fully aware and have a bunch of people working on it...
     

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