Flue Liner - company says it can't install - are they right?

[bholler]

With Cracks in the flue tiles like the pictures shown you could probably go through your insurance to pay for the project as they were most likely caused by a chimney fire. In response to the posts you should not downsize the chimney liner size from the size of the stove outlet. You would need to have a company remove the tile liner in order to get the properly sized liner down the chimney with the correct amount of insulation around it.

Yeah i dont like downsizing either there are some stoves that work ok with a smaller liner but downsizing would limit your future options. I am glad to see there is someone else here that supports doing it right and breaking out the old tiles when applicable.