Our new splitter arrived in our driveway yesterday. From time order was placed to delivery was 8 business days through buyacehardware.com. The delivery method was in question since we never received a call from I&O on arrangements. The splitter was shipped to R&L Carriers and at that point R&L called us to arrange for delivery the following day. My wife took the call from R&L and she inquired about the liftgate service, but lucky for us they informed her that a truck with a liftgate would already be making another delivery in the area and it wouldn't cost any extra for them to use the liftgate to deliver here. Here are some pics of how the splitter arrived.