OK, I admit I just flamed a lot of dealers in another thread - and generalizations are sometimes harsh, especially when there are some dealers online here that are nice and share good information. But yesterday I initiated a request for help to my dealer so we get to see how well he services me, his customer. This thread will track his efforts to make me happy. My Jotul 3CB is a month and a half old and I'm sure I paid absolute top dollar for it. I did the install, even had to pick it up and deliver it myself. I'm having some burn issues, have noticed some slight gasket issues, have noticed some soot repeatedly forming in one area, found some small pieces of gasket material that fell out inside, have noticed one bolt that appears to be installed differently than another stove I compared to. Let's not debate the problem, this is about how well he responds to my concerns given that I am providing him several clues and photographic evidence. Just curious what others think - I installed it. Should he send someone out to look at it on his dime or charge me for a service call? Day 1 - emailed him pictures and explanation since his email is on his website. I will call him after 24 hours if no response.