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New England Pellet L.L.C. - Part VI

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by Wet1, Nov 11, 2008.

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  1. itworks

    itworks New Member

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    I truly feel very badly for those of you who were duped, and cheated by these a-holes, and I hope the AG provides some financial relief for you. Sometimes lessons are expensive, but I can only hope we all learned from this, "buyers beware". We all are looking for the cheapest prices for anything, but remember to protect yourselves for what we think can't happen. I use my credit cards for everything. If you keep your receipts and statements, most credit card companies double your original warranties for at least an additional year.

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  2. LT_Rooster

    LT_Rooster New Member

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    I paid with Paypal back in may with cc. I will probably wait for the AG to state what the best thing to do is. Make sure you file with his office (download the form and fax it in). I can not imagine that he will be able to file for bankruptcy if the AG determines that he just took people's money with no intent to deliver.

    Again, NEWP is going to work with the CT AG's office to make it right, so I assume if we make a claim with CT AG office, we might get pellets at the agreed price.
  3. Obie25

    Obie25 New Member

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    We have filed with the AG and they have our claim form. So we shall see what happens there. The lady at the AG's office did say they are working with the lawyers from NEWP LLC.
    So we will wait and see...
  4. JustWood

    JustWood Minister of Fire

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    Civil suits,judgements, etc. will get wiped out by bankruptcy.Pay Pal and credit card companies won't have a leg to stand on. The best thing that could happen for consumers that have been duped is for criminal charges to be filed by the AG and followed through with. These 2 douche bag POS are probably sun bathin' in the Bahamas right now laughin' their azz off. They got it comin'!
  5. splash

    splash Member

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    Thanks; what is the form? I looked at the AG website but not sure what form to use.
    On Wed. the 26th, there was a sign on the door at the office in Enfield that said they were closed until Dec. 1.
  6. splash

    splash Member

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    I don't think PayPal is going to be of any help to me getting my refund as you have to file the dispute within 45 days from the date of payment. For me it's been 4 months.

    The PayPal Resolution Center — your first step for any issue
    Whether you encounter a problem with an item you purchased on or off eBay, the first step is to go to our Resolution Center to begin the dispute process.

    Here’s how it works:

    Visit the Resolution Center and open a dispute within 45 days from the date you sent payment.
    PayPal encourages both parties to communicate directly with each other to amicably resolve the dispute.
    If you are unable to resolve the dispute, the next step is to file a claim within 20 days from the date the dispute was opened.
  7. splash

    splash Member

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    Yes it was Jason but he referred to himself as Jason Thaddeus from Long Island NY. Interesting that he's from East Longmeadow.
  8. johnnywarm

    johnnywarm Minister of Fire

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    how can you file for bankruptcy when you didn't run out of money? you ran out of what you sell.they also (ag)has proof that they took money with maybe the chance they could not deliver.



    There over head is very low considering there money intake in the last 6 month's.
  9. Obie25

    Obie25 New Member

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    *sigh* This is the problem with the internet. There is so much opinion and rumors and not much "fact". Does anyone even know if the company is still operating? One post says they closed their doors...another post says the sign out front of their office stated re-opening December 1st. Has anyone been in touch with anyone who works with the company? Just trying to figure out if the company is still operating. Gosh knows we've tried calling and no one picks up the phone. The website is still up...But actually havent visited the place myself. Anyone have any info? Thanks!
  10. profitone

    profitone Member

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    My BBB dispute came up with empty with no response from NEP-- surprise! Onto AG...
  11. JustWood

    JustWood Minister of Fire

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    The BBB is simply a consumer/business dispute arbitrator. The business has to be a member in order for there to be any type of "punishment" if found to be in the wrong and even then it usually only amounts to a negative mark by the BBB in their report. Lots of bark but no bite!
    The AGs office on the other hand is basically an attorney fighting for the rights of the consumer. BARK and BITE ! I wouldn't waste my time with the BBB.
  12. profitone

    profitone Member

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    I guess it depends on what level of intimidation you want to lay on them-- I wanted a mild scolding- Now I'm going for more of raking. I have had good luck with BBB in the past, as any bad press is bad news for an upstanding legit company...
  13. Lorilooo

    Lorilooo Member

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    The company is not operating at this time. That sign is just another last-ditch, means nothing, stall tactic on their part, I am sure.
  14. LT_Rooster

    LT_Rooster New Member

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  15. webbie

    webbie Seasoned Moderator Staff Member

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    Problem?
    As compared with what?
    If not for the internet, this guy would be holding a LOT more money. It is not the responsibility of someone else to make conclusions or decisions for each of us.

    Armed with knowledge and others experience, we are just a little more forewarned.

    I suspect this situation tilts toward the worse....in other words, I would give no "benefit of the doubt" based on the reports and experiences so far.
  16. LT_Rooster

    LT_Rooster New Member

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  17. johnnywarm

    johnnywarm Minister of Fire

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    [quote author="obie25" date="1228250394"]*sigh* This is the problem with the internet. There is so much opinion and rumors and not much "fact".




    I think it was three weeks ago i gave you a "fact" you where not getting a refund.the Internet will stop someone from getting burned by theses two or others. you are looking for something that does not exist! your pellets or your money.
  18. splash

    splash Member

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    Here's the result from trying to file a dispute with my credit card company:
    "Please be advised that due to the age of the selected transaction, we are unable to initiate a billing inquiry on your behalf.
    In the event that you have any questions about an item(s) on your billing statement in the future please contact us within 60 days of the billing, return or expected delivery date(s) to ensure that your rights to an investigation are preserved."

    So both Paypal has a 45 day cap and this credit card has a 60 day cap. I am out of luck unless NEP LLC initiates a refund for me.

    I am sick and tired of people reporting that there is a shortage of pellets. There is no shortage except where NEP LLC stands. In Western MA, Walmart, Home Depot, Brown's, Westfield Feed & Grain, Westfield Agaway, Squire Lumber and others have pellets.

    What about a class action suit against the owners????????????????
  19. Wet1

    Wet1 Minister of Fire

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    LOL, I think this situation is LONG past the "mild scolding" phase! It was fairly clear the house of cards was tumbling fast last month... About the only thing you can probably do (or should be doing) at this point is to contact the AG in writing if you haven't already done so already.
  20. Wet1

    Wet1 Minister of Fire

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    As I've stated in the past, PP is just about worthless when it comes to protecting a buyer, evn within the 45 day period... after that they are completely worthless!

    I'm sure the AG will be organizing some type of suit against these clowns. Their office will no doubt be contacting those who have contacted the AG's office. I know I heard from them last week regarding my complaint. I'm sure you'll have the opportunity to talk with them soon to see what their intentions are, as well as what you're independent options are.

    As I've said many times before, for those of you who have been wronged by NEP, make sure you send a letter to the AG!!!
  21. Garry P

    Garry P New Member

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    I would think you still have a claim, since the CC company states within 60 days of the expected delivery date. And from what I have been reading they kept giving you extended delivery dates.
  22. iceman

    iceman Minister of Fire

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    22 news reported about them tonight and the ag of conn made a statement...
    apparently this guy KNEW he couldn't get enough pellets in june when NEWP (of new hampshire) told him they would be unable to give him what he wanted!!
    i never knew he was told no........ many times i gave this kid the benefit of the doubt.. but after hearing the news i can't understand what he thought he was trying to do.....
  23. Obie25

    Obie25 New Member

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    Whoa! I didnt expect to feel the wrath of the hearth.com forum. All I was asking was if someone had some actual facts. I.E. They spoke to someone at the company and yes - they in fact - have shut their doors. The person who stated

    "Think it was three weeks ago i gave you a “fact” you where not getting a refund.the Internet will stop someone from getting burned by theses two or others. you are looking for something that does not exist! your pellets or your money. "


    This - no offense - is speculation and an opinion not a fact. The person who stated

    "The company is not operating at this time. That sign is just another last-ditch, means nothing, stall tactic on their part, I am sure. " How are you sure? What do you know? Or is this just more speculation.

    Im just looking for someone who has factual information regarding the company not speculation.

    Thanks! I do like the forums and do appreciate all the information provided!
  24. Lorilooo

    Lorilooo Member

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    The only thing we know for sure right now is that we all have to be patient and see how this plays out. Letters and claim forms to the AG have been sent by all of you involved (I hope!). Let's all breathe...it's out of our control at this point, kids.
  25. johnnywarm

    johnnywarm Minister of Fire

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    Sorry obie.Merry Christmas.i hope you get your refund real soon.
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