I just donT thinK your understanding what i mean. The service guy told me when he was at my house the day before this happened that he sold my dads first stove a few weeks ago and the guy loved it. When igot there it was obvious he had not sold it a few weeks ago because it was sitting right there and he was trying to give it to me. SO once again the problem is that i was lied to and thats my issue. I absolutly was not going to take it no matter what had been wrong with it. It was sitting there with high temp silicon all over the exhaust, and about 3 cups of ash inside the stove.Salty said:So whose the dealer. I'm sure there's alot of people out there that would love to know before they make a purchase. Good and bad.
Mach I hope you didn't take me the wrong way. When I see rants like this on the internet it bristles my spine. I have had posts like this directed at me and me personally in other fields. Just like this... it's why I'm a big advocate for both sides of the story...Always two sides as I said earlier. One of these posts because it stayed in a public forum in a very small market actually contributed to the demise of the business. Everybody saw it. It hurt me from then on of people who didn't want to do business with me because of this rant online.
I would be willing to put a bag of pellets down that the single A#1 BIGGEST service complaint that St Croix dealers get is the board lockout because of the damper setting. I even said to my dealer one day ok show me proper damper setting on this stove. I wanted to see where it was. HE even locked the stove out where he thought the flame was best. Too much air. Same problem you were having?
If your Dad's stove was not working and it was brand new, if I was the dealer and had one in stock (including floor models) then I'd go swap that stove right away and then run the other stove in my shop. Maybe they did that and found it was a simple thing like a versagrate motor, or maybe there was nothing wrong with it and they put it back on the floor. If it was new then why not. It was brand new as you say? If your local car dealer had a brand new car on the lot but just had the heater blower motor replaced because it didn't work, would you not buy the car as new? You would actually demand an exact identical car?
I'll put another bag of pellets on your old stove going back to the factory. Trucking costs would be about $350-400 between you and them. Plus re-crating. Doubt St Croix would pay that.
Glad it's working out for you though.