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Quadrafire pulled the Mt Vernon AE?

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by caseyclan, Feb 23, 2008.

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  1. caseyclan

    caseyclan New Member

    Joined:
    Dec 23, 2007
    Messages:
    66
    Loc:
    Missouri
    That what my dealer told me! We went through 2 different Mt Vernons with multiple problems, error codes, etc. To make things right, the dealer gave us two 1200i's, painted them sienna bronze, place the cast surrounds on them, and provided free installation. So far, so good. I'll post pictures soon. He has been checking in with us to see how the new stoves are working, and he called today to say that Quadrafire is pulling the Mt Vernon AE for now until the technology is improved. Has anyone else heard this information?

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  2. jtp10181

    jtp10181 Minister of Fire

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    Feb 26, 2007
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    Loc:
    Madison, WI
    Nope, not heard that. Sounds like BS to me, they are finally running great out of the box (for us anyway). I have direct ties with Quad. In fact I just talked to one of their lead techs yesterday and it never came up. Every once and a while they put things on "Quality Hold" for a week or two if they need to make changes to the assembly line or re-engineer something. If that had happened I would have gotten an email about it.
  3. Drew1024

    Drew1024 New Member

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    Jan 29, 2008
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    Central NJ
    I had just purchased an AE last week and got a call from the dealer saying that everything is on temporary hold and that product would not be available until 3/4 because of quality issues. Needless to say, I cancelled the deal and am going to wait until next Fall to purchase an AE. Heck, our winter will be over in a month anyway. Maybe by then, the kinks will be worked out because I love the potential of this beast!
  4. caseyclan

    caseyclan New Member

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    Dec 23, 2007
    Messages:
    66
    Loc:
    Missouri
    I thought so. My dealer has been fairly above board with me so far. They quit selling the MV AE last month, and now that Quadrafire has placed them on "hold", I suspect it will be much longer than 2 weeks before they re-released. It is a nice looking stove, but the biggest POC (for the price) I have ever had. The 1200i is certainly not as attractive, but both of mine have performed well so far.
  5. Jabberwocky

    Jabberwocky New Member

    Joined:
    Mar 31, 2007
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    Loc:
    Central Massachusetts
    A Quality Hold, this is a sign of a company that takes quality damned seriously. I wish my company was like that. Instead, all we get, is marketing fist pumpers obsessed with pushing out product in time for the sales show. The hidden strategy is to let the customer find the errors and then work off of complaints. This is also known as the "Microsoft model."

    As a manufacturing quality professional with 10 year experience I salute Quadra-Fire.

    My own AE has been humming along with a glitch.
  6. stoveguy13

    stoveguy13 Minister of Fire

    Joined:
    Dec 15, 2006
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    984
    Loc:
    CT
    Units are on quality hold till 3/4/08
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