Sean, I feel your pain. It must be maddening. BUT, most of us, especially those who've spent any adult years in the cities and suburbs, have genuinely been ripped off and taken advantage of by cynical dealers or services of one kind or another, not least car dealers, so we've gotten hyper-sensitive. How do I know I can trust you, or anyone? After fighting with and getting badly dealt with by so many total creeps in the suburbs, it's been the biggest relief of my life to move to the country where nobody can get away with that, and nobody even tries. My plumber, my handyman, my stove installer, my auto mechanic, the fuel oil folks (although I see much less of them these days, thank God) are all essentially neighbors first and service providers second. Even the car dealers in the "city" treat a woman customer like a sentient being and not just a pocketbook to be emptied. From the stories I read here, there are clearly plenty of stove dealers out there who aren't all that honest, who provide truly lousy "service," treat customers like rubes, don't really understand their products, disdain to explain what their charges are for and evade answering reasonable questions. It's true of any profession, sadly. An awful lot of the time, if the dealer is mistrusted by the customer, it's the dealer's fault for not behaving in a trust-inspiring manner. Some folks, for sure, approach the whole thing with a chip on their shoulder and an attitude that they're out to "beat" the dealer, but most of us just want to to not be treated like we're a dollar bill.