Finally had our new 10-CPM installed after waiting 3 weeks for the hearth board. All looks great. I had done 2, 3 hour burn ins while it was out in the garage, guess its just part of the pyro in me. Well the install looks great as does the hearth board. While the installer was here, I put in 2 handfulls of Fireside Ultras and pressed the start button. Auger started feeding pellets, pot stirrer started its slow rotation, pellets started glowing, blower was purring and S U was in the windows. Soon, a beautiful blaze erupted shooting up 1/2 way in the window. Heat started blowing out the front and no smoke or odor was detected inside. Everything appeared great. BUT, soon, 20 minutes in, the flame started getting smaller and smaller, the hot air coming out of the stove started turning warm from hot, the thermostat in the house stopped showing an increase in temp. Now, 1.5 hours in, I took these pictures showing the low flame, not even making it to the top of the burn pot. Any suggestions?? I'm running it at 5-5.