Could have a major issue or nothing at all. New Ashford 25. Lights fine, I let it get hot, it gets into active zone, I let it go a bit longer, I turn it down, it's good for ~2-2.5hrs but drops to inactive, but it continues for many hours, even overnight with good heat and no smoke inside or out. I ran the cat combuster test 3 times per the manual and it was good. The thermostat up/down and bypass seem to function just fine. Cat looks clean when red. Thermostat is low/medium and same with the blower. It looks like the thermostat may need to be calibrated as everything seems to work great but the manual clearly says the cat should be active when burning at all times, although there is a contradictory section with instructions on how to reload if the needle falls below active on the cat. I tried to contact blazeking but it's just email and I guessing they may just point me to the installer. I think it's working but the gauge may be off.
I did have a few issues with the first installer (third party) but the dealer came out in-person to do the job correctly. However, they did not run a test load of wood. Not sure if that's standard or not.
Any info would be appreciated as I have no other source of heat as I'm replacing my hydronic baseboards with radiators and it's very cold the next few weeks. I really have no choice but to continue to run this. I had sticker shock when I first bought this but assumed it would pay for itself in time - I'm just not sure if I'm damaging the unit or if it's working just fine. If not for the ink, I'd use the manual to start my next fire - I've learned more from this form.
I did have a few issues with the first installer (third party) but the dealer came out in-person to do the job correctly. However, they did not run a test load of wood. Not sure if that's standard or not.
Any info would be appreciated as I have no other source of heat as I'm replacing my hydronic baseboards with radiators and it's very cold the next few weeks. I really have no choice but to continue to run this. I had sticker shock when I first bought this but assumed it would pay for itself in time - I'm just not sure if I'm damaging the unit or if it's working just fine. If not for the ink, I'd use the manual to start my next fire - I've learned more from this form.