I hesitate to use the word 'idiot' but I am willing to say that this salesman is not acting in his own self interest.
On our first visit with him, I stated that, "There is nothing about our current fireplace that I like. I don't like how it works, I don't like how it looks, I don't like the masonry around it, I don't like the mantel above it, and I don't like the hearth in front of it. I want to do a complete demolition of the fireplace, hearth, and mantel. The only component I would consider keeping would be the flu."
Any sales person should immediately see a potential boat payment and go with the flow. This guy ignored virtually everything I said and steered us to some sort of high tech gas logs that he claimed would be 25% efficient. Granted, a positive 25% is a whale of a lot better than whatever the negative efficiency we get now, but the logs didn't solve any of the other problems I listed. When I pushed back, he got a little arrogant and said, "Well, we are happy to take your money if you want something more expensive but really, I think these logs are your best option."
To answer your question, there is exactly one Harmon dealer in the KC area. The others in Missouri are a hundred miles away. There is also exactly one Quadra-Fire dealer. The Harmon dealer is also a BBQ place. They sell grills, sauce and other BBQ stuff. The Quadra-Fire dealer sells siding, windows, countertops.
I realize that these folks just sell stuff and the proof of the pudding is in installation and service. I will be contacting Harmon to see who would perform those functions around here.