As I have read so many bad reviews on the US Stove Company, I am left wondering if people would be willing to add their name to a class action lawsuit?
To Whom It May Concern,
I purchased a US Stove Company pellet stove (manufactured in China) that has failed to operate safely or as advertised. Despite extensive troubleshooting, the stove does not work properly due to fundamental design defects.
The stove routinely:
Fills with smoke, then violently ignites, shooting sparks
Emits sparks from the room heat blower
Burns an extreme amount of pellets when the damper is opened enough to achieve clean combustion
Overflows the hopper and backs pellets into the auger when the damper is set to the manufacturer’s recommended settings
Clogs constantly and must be shut down and emptied every few hours
The product is advertised as capable of heating up to 3,000 square feet, yet it struggles to maintain 70°F in an 900-square-foot basement with an outside temperature of 15°F.
This stove was a significant financial investment and has left me without reliable heat during winter. After researching the issue, it is clear I am not alone. Please read the customer reviews at the following link, which document the same failures and safety concerns experienced by many other buyers:
https://www.tractorsupply.com/tsc/product/us-stove-wifi-king-pellet-stove-2348666
US Stove Company’s only response has been a generic apology, offering no repair, replacement, or refund. Customers are left with unsafe, underperforming equipment.
Given the widespread nature of these complaints, apparent misrepresentation of heating capacity, and potential safety hazards, I believe this matter warrants investigation for a consumer class action.
Here are other online complaint sources and examples showing issues and dissatisfaction with United States Stove Company products — useful as additional evidence for lawyers or consumer complaints:
1) Better Business Bureau (BBB) – Complaints & Reviews
The BBB has multiple complaints about pellet stoves not working correctly, thermostat issues, smoke problems, poor support, warranty refusal, and safety concerns. Multiple customers report trying to get refunds and claiming the stove is unsafe and defective. BBB
2) BBB – Customer Reviews
Reviews include claims such as:
Stoves breaking parts (e.g., augers) with poor warranty support
Customer service refusing refunds or charging return fees
Products not heating as advertised
Owners saying they wouldn’t buy from this company again
These are real consumer reviews showing negative experiences. BBB
3) PissedConsumer.com
Aggregate consumer complaints rate US Stove about 1.5 stars, with common themes:
Horrible customer service
Parts failing frequently
Slow or no support
Customers explicitly warning “Don’t buy from this company.” PissedConsumer
4) RevDex Reviews
Independent customer reports about:
Control boards failing within a short time
Company refusing warranty coverage after ~1 year
Expensive replacement parts
These illustrate repeated product and support issues. Revdex.com
5) Forums / Reddit – User Complaints
In wood stove and pellet stove forums:
Users report pellet furnaces only blowing cold air despite flames and lack of heat, with poor explanation from support. Reddit
Problems with errors, auger feeding issues, and repeated failures. Reddit
Posts describing repeated parts failures and dissatisfaction with reliability. Reddit
6) Hearth.com Forum History
Older forum threads warning others to “stay away” from US Stove products due to failures and difficulty getting parts — indicates long-standing customer concerns. Hearth.com Forums Home
7) Official Recall (historical)
There was a recall on certain pellet stoves due to fire hazard (internal firebox baffle possibly overheating), showing actual safety regulatory action against a US Stove product line. Justia Recalls
Summary of common complaint themes:
Products don’t perform as advertised (don’t heat claims).
Safety concerns (smoke, sparks, fire hazard recall history).
Poor customer service and warranty support.
Parts fail frequently at modest usage levels.
Refusal or difficulty obtaining refunds.
To Whom It May Concern,
I purchased a US Stove Company pellet stove (manufactured in China) that has failed to operate safely or as advertised. Despite extensive troubleshooting, the stove does not work properly due to fundamental design defects.
The stove routinely:
Fills with smoke, then violently ignites, shooting sparks
Emits sparks from the room heat blower
Burns an extreme amount of pellets when the damper is opened enough to achieve clean combustion
Overflows the hopper and backs pellets into the auger when the damper is set to the manufacturer’s recommended settings
Clogs constantly and must be shut down and emptied every few hours
The product is advertised as capable of heating up to 3,000 square feet, yet it struggles to maintain 70°F in an 900-square-foot basement with an outside temperature of 15°F.
This stove was a significant financial investment and has left me without reliable heat during winter. After researching the issue, it is clear I am not alone. Please read the customer reviews at the following link, which document the same failures and safety concerns experienced by many other buyers:
https://www.tractorsupply.com/tsc/product/us-stove-wifi-king-pellet-stove-2348666
US Stove Company’s only response has been a generic apology, offering no repair, replacement, or refund. Customers are left with unsafe, underperforming equipment.
Given the widespread nature of these complaints, apparent misrepresentation of heating capacity, and potential safety hazards, I believe this matter warrants investigation for a consumer class action.
Here are other online complaint sources and examples showing issues and dissatisfaction with United States Stove Company products — useful as additional evidence for lawyers or consumer complaints:
1) Better Business Bureau (BBB) – Complaints & Reviews
The BBB has multiple complaints about pellet stoves not working correctly, thermostat issues, smoke problems, poor support, warranty refusal, and safety concerns. Multiple customers report trying to get refunds and claiming the stove is unsafe and defective. BBB
2) BBB – Customer Reviews
Reviews include claims such as:
Stoves breaking parts (e.g., augers) with poor warranty support
Customer service refusing refunds or charging return fees
Products not heating as advertised
Owners saying they wouldn’t buy from this company again
These are real consumer reviews showing negative experiences. BBB
3) PissedConsumer.com
Aggregate consumer complaints rate US Stove about 1.5 stars, with common themes:
Horrible customer service
Parts failing frequently
Slow or no support
Customers explicitly warning “Don’t buy from this company.” PissedConsumer
4) RevDex Reviews
Independent customer reports about:
Control boards failing within a short time
Company refusing warranty coverage after ~1 year
Expensive replacement parts
These illustrate repeated product and support issues. Revdex.com
5) Forums / Reddit – User Complaints
In wood stove and pellet stove forums:
Users report pellet furnaces only blowing cold air despite flames and lack of heat, with poor explanation from support. Reddit
Problems with errors, auger feeding issues, and repeated failures. Reddit
Posts describing repeated parts failures and dissatisfaction with reliability. Reddit
6) Hearth.com Forum History
Older forum threads warning others to “stay away” from US Stove products due to failures and difficulty getting parts — indicates long-standing customer concerns. Hearth.com Forums Home
7) Official Recall (historical)
There was a recall on certain pellet stoves due to fire hazard (internal firebox baffle possibly overheating), showing actual safety regulatory action against a US Stove product line. Justia Recalls
Summary of common complaint themes:
Products don’t perform as advertised (don’t heat claims).
Safety concerns (smoke, sparks, fire hazard recall history).
Poor customer service and warranty support.
Parts fail frequently at modest usage levels.
Refusal or difficulty obtaining refunds.
