I have been using my new Osburn 2400 insert (just installed last week) for the past few days and I am constantly experiencing having too many coals left behind after burning. Just to give you an idea of my process I am burning oak wood seasoned about a year, year and half. During my first burn I loaded the Osburn up and let it burn. I followed the steps of choking in the air intake in steps until it was pushed in all the way. I have a good draft and have experienced secondary burning without any issue. At some point the heat emitted by the insert goes down and am left with a bed of coals at which point I load in more wood. Repeat this cycle a few times and I now have so many coals in the insert which has significantly decreased the amount of wood I can burn in the insert. Besides having too many coals, the problem I am experiencing is the wood burns down leaving coals which do not emit enough heat to keep the house warm. I proceed to load more wood and the same happens again. What am I doing wrong? Just a little about the the space I'm heating the home is about 2500 square feet, open concept with high ceilings and lots of glass (a lot of floor to ceiling glass walls). I have attempted to burn off the excess coals by raking them forward and opening up then air intake but this hasn't been too effective. Please advise, thank you.