I just received the new stove. Took side panels off to inspect parts and found a silicone seal broken around the part where the pellet shoot (pictured top -silver- male part) inserts into combustion chamber (dark grey -bottom- female openning).
The way the stove is put together allows for too much give/ rocking during the handling and therefore too much in- and -out of the pellet shoot to the point that the seal on the rtv silicone is broken.
The color is pretty orange unlike the red you're used to seeing inside the stove pipe seams. I'm guessing it could be higher rated silicone.
Are the temps higher there and would it require higher rated product ( like picture #2)
I'm planning on contacting the company about it but not until the stove is in its place so if they send a technician to fix it the stove won't have to be moved again. Although the way it is designed makes it vulnerable to it happening again every time the stove is being moved.
The way the stove is put together allows for too much give/ rocking during the handling and therefore too much in- and -out of the pellet shoot to the point that the seal on the rtv silicone is broken.
The color is pretty orange unlike the red you're used to seeing inside the stove pipe seams. I'm guessing it could be higher rated silicone.
Are the temps higher there and would it require higher rated product ( like picture #2)
I'm planning on contacting the company about it but not until the stove is in its place so if they send a technician to fix it the stove won't have to be moved again. Although the way it is designed makes it vulnerable to it happening again every time the stove is being moved.
