How old was this guy? Not trying to attack anyone personally, but I generally find that old people and new technology just aren't a good match.
Case in point - I spent a good 5-7 minutes on the phone last night trying to get my 66 year old mother to actually find the address bar in her web browser and type in a URL. One of her favorite bookmarks got deleted and all she knows is click on the big blue "e" to "get to the internet" then click on "favorites" to see the complete list of all web pages that are on the internet. After 10 years, I've given up trying to explain in any more detail. It took her a few days to get used to the fact that when the mouse ran to the edge of the mouse pad, it was perfectly OK to pick the mouse up, move it to the center of the pad, drop it, then continue to push it in the direction she wanted to move the cursor.
Then there are the monthly calls from my co worker, "Now how do I attach a file to an email again?" (try Insert > File) "OK...where is my file?" (well, it's your computer...where did you put it? Is it under "C: where you store every file you've ever had for the past 5 years?" Or from my boss..."They told me my laptop needs a new hard drive...what does the "hard drive" actually do?"
I must even admit myself, I don't know -or care- about 1/2 the stuff my cell phone does. I can call out, receive calls and send/receive a text message now and then. But most anything else is a long list of clicks and menu selections that I don't care to go through!
Anyway, I digress.....