I just bought a dutchwest catalyst woodstove. I love it. However, the dealer I bought it from, not so much. I got the stove at their liquidation sale (they sell pools etc, and needed to make room for the 2006 offerings). I feel that I got a great price on the stove, paying about half the original price. I also had them order the 2 speed fan for the stove. Then the problems started... Upon delivery, I noticed the stove was on the smaller legs, and the delivery guys had broken one of them. They had "given" the tall legs to someone who didn't want the fireplace legs, so I was out those at the start. I mentioned this to the guy and he said, he'd get some more for me. So the delivery guys run back to the shop (about 2-3 miles way) and gets some generic legs. Well, they don't fit. So now, I'm out the original legs, and one of the short legs is broken. So I returned the generic legs to the dealer, who said he'd order them. This was a week after I had bought the stove. At the same time I asked him about the fan. He says it's ordered, and he'll be picking it up soon. Another week goes by, no fan, no call, no nothing. So I give him a call, and he says he hasn't had time to go and pick up his orders yet. I stupidly let it slide... So I called the next week. Still no legs (they're back ordered, nothing I can do there...), and surprize surprize, he hasn't gotten his orders yet. I told him, that was a terrible way to do business, he comes back with that he needs to pick them up in Hudson, NY. So now it's been 4 going on 5 weeks since I bought this stove and I still don't have the correct legs, nor the fan. I'm very upset. I called another dealer ~25 miles away, and they can get me the fan in a week. Why can't this guy? Thanks for letting me vent. I won't post the name of the dealer at this time.