Hi folks. I'm a newbie in this forum, and on the verge of buying a new Quad Isle Royale. Lots of great info here!
All the dealers I talked to touted the limited lifetime warranty, and showed me the warranty terms in the owners manual that also showed lifetime warranty (aside from exclusions for normal wear/tear and accidental damage). So far, so good.
But, the warranty information on Quadrafire's web site is very different. I downloaded the Isle Royale owner's manual, and also the warranty info in the Customer Care area of their web site. Both of these documents have the same lesser warranty information. If I'm interpreting it correctly, it's telling me that the Isle Royale is covered as follows:
7 years on the firebox.
5 years on the baffle plate and other castings.
2 years on the glass.
1 year on other original parts.
Firebrick and the baffle insulation board are not covered at all.
Not one single part is warranted for life.
Am I reading this correctly?
Thanks.
All the dealers I talked to touted the limited lifetime warranty, and showed me the warranty terms in the owners manual that also showed lifetime warranty (aside from exclusions for normal wear/tear and accidental damage). So far, so good.
But, the warranty information on Quadrafire's web site is very different. I downloaded the Isle Royale owner's manual, and also the warranty info in the Customer Care area of their web site. Both of these documents have the same lesser warranty information. If I'm interpreting it correctly, it's telling me that the Isle Royale is covered as follows:
7 years on the firebox.
5 years on the baffle plate and other castings.
2 years on the glass.
1 year on other original parts.
Firebrick and the baffle insulation board are not covered at all.
Not one single part is warranted for life.
Am I reading this correctly?
Thanks.