dvellone said:I'm heading down this am to pick up replacement glass for my castine and the dealer reports that they were on back order. He's offering me a replacement that he'll take out of a floor model. Should I press for a discount?
dvellone said:I'm not looking for something for nothing, and I'm generally not the type to even ask for discounts, but my glass broke fr a very gentle bump when the door was swung closed and the door bolt struck the door frame on the stove rather than the gasket hitting the frame. I'm thinking that I'd done this several times and it maybe stressed the glass over time. My concern now is, who is opening and closing the door on the floor model and how many times has the bolt clunked against the frame?
I guess I implied that I'm not appreciative of his effort to offer me the replacement. At 142.00 a pop I must pretty darn unappreciative to consider some kind of discount on the glass for the stove I just paid 1800. for a little over a year ago. Thanks for the insinuating and sarcastic replies Daryl and Slindo.
dvellone said:I picked it up today and installed it tonight. Fire's just getting up to temp right now. Hopefully, this one lasts.
I'm appreciative of my dealer's help and expressed as much. But we've also helped each other - I've spent just under $4000. there between two stoves and chimney, and rather than expecting a discount was wondering here if I should ask for one. Ironically, he mentioned that Jotul isn't very helpful as far as glass goes - he said that if they receive shipments of replacements or a new stove either with broken glass it's like pulling teeth trying to get them to accept any responsibility. He said they lose in terms of glass almost every time. Thanks for the input and sorry if I took comments the wrong way - it hurts to have a $145. expense come out of left field and I might get a bit defensive if I think I'm being accused of being cheap or unappreciative.
glassmanjpf said:Sounds like a great deal, my dealer wouldn't even consider selling me the glass from the floor model when I asked. He told me he would end up with a showroom full of stoves with missing pieces. i thought to myself that doesn't make sense since I'm ordering the new piece and in 2 weeks you'll have it. He wasn't budging. Just dealt with it and ordered the new piece.
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