i was reading some forums and read you can get a software update. where and what is involed to get a software update? stove tends to overfeed on ignition cycle. I also have been having some issues with getting the stove to start sometimes. usually when cooled down. it will load the burn pot and ignite them. they burn off before the hopper auger starts feeding. sometime the combustion fan (located at the fresh air vent) wont turn on .it takes about 30 mins to get the auger to turn on as normal or till the exhaust reaches about 135. per the troubleshooting guide it seems like there might be a problem with the thermistor.