Good Morning or Good day,
This is my first post, as I have never owned a fireplace until now. My wife and I just had an insert installed by a professional in September. Prior to the install, the dealer came over, inspected the chimney and existing fireplace, and measured all clearances, and suggested we go with an Everzone Solutions 1.7. Immediately following the installation, the technician stated that I am not to use fire starters, nor are we to leave the air adjustment open during burning durations, as this will damage the insert. Upon using the insert for about 3 weeks consistently, I find that I can only manage to reduce the air adjustment about 1/4 to 3/4, otherwise, if I close it all the way, all fires smolder, or go out completely. Am I doing anything wrong to the insert by not closing the air all the way, as the installer instructed?
I bought a moisture meter for the wood we have been using, and all is @ 9 to 15%. The manual states up to 20%, is adequate. I also noticed some slight glazing on the sides of the door, with heavier glazing on the top of the Chimney Cap Screen.
My chimney is masonry cinderblock, 15ft high, 11 1/2 square terracotta flue, that now has an insulated stainless steel 6”flex pipe installed with the insert. Before all was installed, I had a contractor come and clean the chimney. My questions are:
1) Am I damaging the insert by not being able to reduce the air all the way as instructed?
2) Since I have only used the insert for a few weeks, and already notice some glazing on the top cap, and door, should I arrange to have everything cleaned again?
I apologize in advance, for my being new and naive, to owning an insert, or if my questions seem rediculous.
I appreciate any and all advice.
Respectfully,
John Y.
Bushkill, PA
This is my first post, as I have never owned a fireplace until now. My wife and I just had an insert installed by a professional in September. Prior to the install, the dealer came over, inspected the chimney and existing fireplace, and measured all clearances, and suggested we go with an Everzone Solutions 1.7. Immediately following the installation, the technician stated that I am not to use fire starters, nor are we to leave the air adjustment open during burning durations, as this will damage the insert. Upon using the insert for about 3 weeks consistently, I find that I can only manage to reduce the air adjustment about 1/4 to 3/4, otherwise, if I close it all the way, all fires smolder, or go out completely. Am I doing anything wrong to the insert by not closing the air all the way, as the installer instructed?
I bought a moisture meter for the wood we have been using, and all is @ 9 to 15%. The manual states up to 20%, is adequate. I also noticed some slight glazing on the sides of the door, with heavier glazing on the top of the Chimney Cap Screen.
My chimney is masonry cinderblock, 15ft high, 11 1/2 square terracotta flue, that now has an insulated stainless steel 6”flex pipe installed with the insert. Before all was installed, I had a contractor come and clean the chimney. My questions are:
1) Am I damaging the insert by not being able to reduce the air all the way as instructed?
2) Since I have only used the insert for a few weeks, and already notice some glazing on the top cap, and door, should I arrange to have everything cleaned again?
I apologize in advance, for my being new and naive, to owning an insert, or if my questions seem rediculous.
I appreciate any and all advice.
Respectfully,
John Y.
Bushkill, PA