Just purchased a 25-PDV at one of my local HD, it is a returned unit and I told them I'd pick it up by this weekend if I can.
The stove looks good, they told me that "someone bought it and returned it within just a couple of days because a combustion problem, however company serviced the stove and found nothing wrong with it and it seems like a wrong installation by the owner...etc, etc"
I paid $999 plus tax here in CT. I asked the guy to please find the service paperwork so I need to be sure what was done to the unit, if something was done. He had mentioned that they changed the rope in the front (called gasket?), but when we saw the unit then he said "oh, it looks like the original gasket so it seems like it was not replaced...."
Perhaps the unit is just fine but
1. can I "formally" request HD to detail exactly what was done to the unit in writing so I have piece of mind?
Perhaps nothing is wrong with it and the unit looks like it didn't run much (normal little burn) and it is a bit dusty being in the hd warehouse I guess.
2. is that a good price for being a returned unit? (original price about $1,750, manager told me can't price it for less than $999)
3. I now remember the guy told me the instructional DVD is missing plus a small connection pipe that comes with it (not sure what pipe is that but he mentioned it was one of those flexible pipes used for dryer machines)
4. How can I get these missing items? Will Englander send them for free as a customer positive experience?
5. My other local HD has the installation kit for a 3-inch pipe, is that kit good and compatible with this model?
Would be much appreciated if you knowledgeable people can give me answer to each of the above questions,
Thanks a million.....
The stove looks good, they told me that "someone bought it and returned it within just a couple of days because a combustion problem, however company serviced the stove and found nothing wrong with it and it seems like a wrong installation by the owner...etc, etc"
I paid $999 plus tax here in CT. I asked the guy to please find the service paperwork so I need to be sure what was done to the unit, if something was done. He had mentioned that they changed the rope in the front (called gasket?), but when we saw the unit then he said "oh, it looks like the original gasket so it seems like it was not replaced...."
Perhaps the unit is just fine but
1. can I "formally" request HD to detail exactly what was done to the unit in writing so I have piece of mind?
Perhaps nothing is wrong with it and the unit looks like it didn't run much (normal little burn) and it is a bit dusty being in the hd warehouse I guess.
2. is that a good price for being a returned unit? (original price about $1,750, manager told me can't price it for less than $999)
3. I now remember the guy told me the instructional DVD is missing plus a small connection pipe that comes with it (not sure what pipe is that but he mentioned it was one of those flexible pipes used for dryer machines)
4. How can I get these missing items? Will Englander send them for free as a customer positive experience?
5. My other local HD has the installation kit for a 3-inch pipe, is that kit good and compatible with this model?
Would be much appreciated if you knowledgeable people can give me answer to each of the above questions,
Thanks a million.....
