englander 25pdvc auger problem

[bobswworld]

Hello,
finally got cold enough to fire up stove for the first time, do not really need the heat now just wanted to do first burn when it was not so hot.
Well when I installed it and did the first dry run everything worked good, so finished the install and forgot about it.
Now I went to start it up by hitting the start button and noticed the bottom auger not turning, let it go for a few minutes and nothing, the igniter was glowing and so on but no auger. Read the troubleshooting guide online and it said if the motor was hot but the auger not turning then the motor was bad. I do not think it is jammed cause I can move the motor up and down a little and the auger turns in the barrel. But the motor is kinda hot.
Any ideas?
felt bad here cause the stove is new and never burned, never thought this would happen.
thanks in advance

 

[slvrblkk]

I guess first things first.... did you make sure one of the wires didn't come off the motor after moving the stove around?

 

[bobswworld]

Thanks for response,
did not look cause the motor was getting hot but went down and looked at it and they are hooked up.

 

[slink]

May be a stupid question but is the door closed? Pipe plugged? There are vaccum switches on the stoves and the firebox must be under a negative air pressure to allow the augers to turn. You can turn the stove on and tap the round(usually black) disc shaped switches in the "guts" of the stove. It may just be stuck in the open position.

 

[rap69ri]

If you turned the auger with the motor off then the motor is most likely bad. You can test the auger motor, wiring and board in this way. Switch the wires on the auger motors with each other and if the top auger turns then the wires and board are good. and the motor is probably bad.

 

[pegdot]

Where's Mike? Try Rap's suggestion and if the bottom auger still doesn't work pull it. I'm thinking that this could be as simple as the connection between the auger and the motor being loose. Don't hesitate to call tech support as they are very helpful and they actually speak English!

 

[DiggerJim]

Where's Mike?

I haven't seen him post in a few weeks. He seems to have disappeared.

 

[blanc12]

switch the motors out. They are the same. If the bottom turns and not the top it is the motor.

If the top turns and not the bottom pull the auger out and check the bearing block.

It is free reinstall the auger and make sure it turns before installing the motor.

 

[natnyer]

something could have fallen into the hopper when you loaded it and made it past the top auger and got jammed in the bottom auger. pain in the butt but have to unload pellets and take bottom auger out.Best thing to do is call the 800 number they will help you.There is a diagnostic mode you can use but must unload the stove first.

 

[bobswworld]

Thanks all,
will try these things today to see, called the 800 number and the day was over. If the motor is bad is it covered under the warranty? will have to look and see
since it is a do it yourself stove company it should be no problem checking into things right? or should I wait until I can call them?
I am hoping for the jammed idea because I have never even fired this stove yet only the 20 minute dry run

 

[rap69ri]

Thanks all,
will try these things today to see, called the 800 number and the day was over. If the motor is bad is it covered under the warranty? will have to look and see
since it is a do it yourself stove company it should be no problem checking into things right? or should I wait until I can call them?
I am hoping for the jammed idea because I have never even fired this stove yet only the 20 minute dry run

There is a one year warranty on all electrical parts. You can certainly do some preliminary troubleshooting before calling, it'll save some phone time. I hope it's a jam too.

Good luck

 

[bobswworld]

Hi all,
just sent an email with all required info to Englands begging for warranty cause nothing is jammed and the motor gets warm/hot and it does not turn. it has power so guess it needs a new motor, strange cause it only ran its dry run and it worked good then back in may. Makes me wonder what my life with this stove will be like. Anybody else have these problems?

 

[GVA]

coil could be loose..misaligned
Isn't the bottom one s'posed to turn all the time?

 

[bobswworld]

yeah the bottom is supposed to, but this does not turn at all anymore

 

[GVA]

well if it's getting hot it's getting power
if it's not turning it's either bound up or the the coil isn't lined up correctly.

 

[bobswworld]

Update,

after sending an email with all necessary info, England's Stove Works responded the next day with a simple "one is on the way".
Tuesday the new motor shows up and I install it and all is good now.
Can't beat this warranty
thanks everyone

 

[imacman]

Glad you got it working again....Englander is obviously a great company to deal with, and stands behind their products 100%....