I have had my Timberridge since mid-september. It burned for the most part not bad, although the Pemium softwoods I was burning were leaving alot of ash and the stove tended to burn on the dirty side. It did not care for LG's at all. Have tried the usual setting adjustments on the lower heat settings with the magic three buttons. I am religous about the daily cleaning and the bi monthly thorough cleaning including the leaf blower. Well, had occasion to talk to one of the Techs @ Englander yesterday. He suggested that I pack the two large holes on either vertical side of the burn box with steel wool which would in turn force more air up thru the bottom of the burn plate. I did this as well as putting a small steel shim on the impingment plate locator thus putting the inmpingement plate tight against the back of the stove. Those changes were AMAZING. It now burns ALOT cleaner, nothing on the glass door after 24 hours. There is very little ash and the heat production has increased immensly. This thing now pushes major heat on setting 3 fan 7, and does so with very little mess. It is like a night and day difference. Also getting alot more heat production using about 15% less pellet consumption. Thanks go to the TECH @ Englander, he made my day. Right now it is -10 and the house is a toasty 73 on the #3 setting. Food for thought for you other Englander owners.................