Englander Pellet Stove Model 55-SHP10 puts out literally no heat

[WEEZHOLE]

I just recently bought this "Summer's Heat" 1500 sq ft Englander Pellet Stove from Lowes that is rated to heat up to 1500 square feet. I see people's reviews online that claim this thing gets pretty toasty. Unfortunately my stove puts out cold air, maybe luke warm air at best. Like no heat comes out of it. It can't heat the 121 sq ft room that its in. The temp in the room went from 64-67 over a few hours of running this. It seems to start up and burn as it should, i just get no heat out of it. My electric space heater can warm up this same room faster than this. What could it be? My guess its the convection blower because the sides of the stove get too hot to touch, so i know there is heat in this thing, but the blower just doesn't push it out I guess. It seems to push the air out and down. And its not warm at all.

I had a friend come over last night that's been running a pellet stove for 8 years and had no idea what the hell was going on. He wished me good luck and left after a few hours of tinkering. Lowe's says they will exchange it for me, i just hope my friend and I don't break our backs loading this thing up and we get another lemon. Or this is just how crappy this stove is. I can't believe England Stove Works would keep making this model this many years if it really sucked this bad. Would Lowe's and Home Depot really sell that crappy of a product? The Lowe's manager said she has had no one else return a pellet stoves this season so far. Did I just pull the DOA card? I hope someone can shed some light on the subject. Thanks!

 

[gfreek]

Before returning it I'd call Englander... There you can talk to a tech and walk you through troubleshooting.. Sometimes Mike from England's Stove Works responds here, but i assume it's a busy time of year for him..

 

[Pete Zahria]

...I can't believe England Stove Works would keep making this model this many years if it really sucked this bad.

If it sucked that bad, they wouldn't have thousands of people out there using the crap out of them..
I have one in my garage/shop (20X28) set on 1-3. This morning it was 28° outside, and 59° inside.
It uses ~one bag a day on that setting.. When it's single numbers outside, it will be around 49° inside...

This is a tough time of year to get through to any stove outfit for tech advice..
When you do get through, you will find they are top notch in trying to help you out.

You may indeed have a lemon. But that is not indicative of the product in general.
If Lowes said they will exchange it, you can't say they are not willing to help you....

Dan

 

[lessoil]

I just recently bought this "Summer's Heat" 1500 sq ft Englander Pellet Stove from Lowes that is rated to heat up to 1500 square feet. I see people's reviews online that claim this thing gets pretty toasty. Unfortunately my stove puts out cold air, maybe luke warm air at best. Like no heat comes out of it. It can't heat the 121 sq ft room that its in. The temp in the room went from 64-67 over a few hours of running this. It seems to start up and burn as it should, i just get no heat out of it. My electric space heater can warm up this same room faster than this. What could it be? My guess its the convection blower because the sides of the stove get too hot to touch, so i know there is heat in this thing, but the blower just doesn't push it out I guess. It seems to push the air out and down. And its not warm at all.

I had a friend come over last night that's been running a pellet stove for 8 years and had no idea what the hell was going on. He wished me good luck and left after a few hours of tinkering. Lowe's says they will exchange it for me, i just hope my friend and I don't break our backs loading this thing up and we get another lemon. Or this is just how crappy this stove is. I can't believe England Stove Works would keep making this model this many years if it really sucked this bad. Would Lowe's and Home Depot really sell that crappy of a product? The Lowe's manager said she has had no one else return a pellet stoves this season so far. Did I just pull the DOA card? I hope someone can shed some light on the subject. Thanks!

Check this link out. Verify heat mode. Should be "C"
https://www.hearth.com/talk/threads/englander-pvd-25-control-panel-help.134372/#post-1803762

Hope this helps!!

 

[smwilliamson]

Make sure the jumper in the tstat connections is seated and there

 

[lessoil]

Make sure the jumper in the tstat connections is seated and there

Good Point!
If not stove will run in Low Heat mode. Forgot about that

 

[Dgopetactical]

I would definitely not return it until you contact ESW tech dept. Like stated above pellet stoves are space heaters, if it was 65 in my "fire room" it would take a few hours to get that area to 83 deg to make the rest of the house 71. On the other hand if I turn my LP fireplace on @ 65 deg it only takes 15 min. That's why I use other heat sources to build up heat and my pellet stove to maintain.
Denny

 

[rich2500]

How is the stove vented,I know when I originally installed my pdvc I had it vented straight out the wall and could not get any heat out of it,I changed the venting to out then up and then I got good heat.What brand pellets are you burning,If you can try a different brand I would also try that.

 

[WEEZHOLE]

The stove is vented out the wall and then up about 6'. I had to clear windows by 1 foot per the specifications in the manual. I understand that the pellet stove will take a while to build temps, but I really think this stove is not putting out what it should at all. My propane fireplace insert puts out more heat. Even my electric space heater can raise the temp in this room better than the pellet stove. I ran the pellet stove over night one night at 7/7 and got no change whatsoever in the temp. If you open the door and go outside, the little bit of heat built up will just go right out the door. My friend, who has been using a pellet stove for 8 years said either something is wrong or this thing just sucks this bad. I have trouble believing the latter.

I tried to change this thing to C mode as mentioned above. I have never seen letters on the control board other than the SU and SD modes: start up and shut down. Can't get any change following the instructions. I do not have a thermostat hooked up either. Not sure where to check connection. Do you mean the internal heat sensor that kicks on the blower?

I think it really sucks you have no manual control of a damper on this thing. Feels like my heat is going right out the flue. I can feel it sucking air from the OAK like crazy and the exhaust blasting out the vent, so I have a feeling that's where my heat is going. I think either the combustion fan or room air blower is just not working 100%. The stove feels warm but the air coming out is not hot. Its barely warm. its actually cold on the right side of the stove. Heat only comes out the left. Calling tech support in the morning tomorrow. Hoping ESW will know exactly what is going on.

 

[slvrblkk]

Make sure this jumper is there and the set screws are tight.

 

[WEEZHOLE]

I just checked on the mainboard and the thermostat is there and the screws are tight.

 

[CTguy9230]

try a different brand of pellets

 

[Pellet-King]

What pellet's you burning?, Lee energy's?, North american's? or Interno all the worst heat pellet's there is

 

[WEEZHOLE]

This is the company that makes the pellets I bought:
(broken link removed to http://bio-div.com/our-products/premium-wood-pellets/)

This company is local to me. About 45 minutes north of where I live in Pennsylvania. Here is an image of the bags from Bio-Diversity's Facebook page:
https://scontent-a-ord.xx.fbcdn.net...=2249adabd88347272e9eeaa99f65d908&oe=551B4E35
Bags says premium hardwood. less than .5% ash. BUT/LB: 7900-8400.

 

[slvrblkk]

What are your bottom three numbers set at?

 

[WEEZHOLE]

4-4-1. I think that is what was default from the factory. I tried other settings. No change.

 

[Chrisnow86]

What mode are you running? A b c d?

 

[WEEZHOLE]

I think that is another model. I don't think mine changes modes. I read something about that earlier, but doing what the instructions said, produced no letters.

 

[Chrisnow86]

Ohh ok.. Ya I have the 25 pdvc didn't know if it was the same set up

 

[rich2500]

You must not be completing the procedure correctly to change the mode because the mode is changeable on that stove.

 

[Pete Zahria]

Gotta be more than the mode.... He's talking no heat..
Going from d to c isn't night and day..

 

[Chrisnow86]

It was on my stove... just throwing out options

 

[Dgopetactical]

I think that is another model. I don't think mine changes modes. I read something about that earlier, but doing what the instructions said, produced no letters.

The mode is changeable, they don't put it in the manual because they don't want people screwing up their stoves, Most people here learned about the "mode" checking/changing do to talking directly with ESW when troubleshooting.

 

[Chrisnow86]

Ya call ESW they have awesome customer support.. You just might be on hold awhile this time of year lol

 

[seige101]

If you let it run for a 24 hour period how many pellets is it burning? On max 9-9 it will be putting out tons of heat and you will feel a large amount of air being circulated by the stove.