Englander Pellet Stove Model 55-SHP10 puts out literally no heat

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WEEZHOLE

New Member
Nov 15, 2014
11
Pennsylvania
I just recently bought this "Summer's Heat" 1500 sq ft Englander Pellet Stove from Lowes that is rated to heat up to 1500 square feet. I see people's reviews online that claim this thing gets pretty toasty. Unfortunately my stove puts out cold air, maybe luke warm air at best. Like no heat comes out of it. It can't heat the 121 sq ft room that its in. The temp in the room went from 64-67 over a few hours of running this. It seems to start up and burn as it should, i just get no heat out of it. My electric space heater can warm up this same room faster than this. What could it be? My guess its the convection blower because the sides of the stove get too hot to touch, so i know there is heat in this thing, but the blower just doesn't push it out I guess. It seems to push the air out and down. And its not warm at all.

I had a friend come over last night that's been running a pellet stove for 8 years and had no idea what the hell was going on. He wished me good luck and left after a few hours of tinkering. Lowe's says they will exchange it for me, i just hope my friend and I don't break our backs loading this thing up and we get another lemon. Or this is just how crappy this stove is. I can't believe England Stove Works would keep making this model this many years if it really sucked this bad. Would Lowe's and Home Depot really sell that crappy of a product? The Lowe's manager said she has had no one else return a pellet stoves this season so far. Did I just pull the DOA card? I hope someone can shed some light on the subject. Thanks!
 

gfreek

Minister of Fire
Nov 5, 2010
1,383
Attica,,New York
Before returning it I'd call Englander... There you can talk to a tech and walk you through troubleshooting.. Sometimes Mike from England's Stove Works responds here, but i assume it's a busy time of year for him..
 

Pete Zahria

Minister of Fire
Jan 6, 2014
1,151
New Hampster
mcmanusfuels.com
...I can't believe England Stove Works would keep making this model this many years if it really sucked this bad.
If it sucked that bad, they wouldn't have thousands of people out there using the crap out of them..
I have one in my garage/shop (20X28) set on 1-3. This morning it was 28° outside, and 59° inside.
It uses ~one bag a day on that setting.. When it's single numbers outside, it will be around 49° inside...

This is a tough time of year to get through to any stove outfit for tech advice..
When you do get through, you will find they are top notch in trying to help you out.

You may indeed have a lemon. But that is not indicative of the product in general.
If Lowes said they will exchange it, you can't say they are not willing to help you....

Dan
 

lessoil

Minister of Fire
May 31, 2008
730
Rumford, Maine
I just recently bought this "Summer's Heat" 1500 sq ft Englander Pellet Stove from Lowes that is rated to heat up to 1500 square feet. I see people's reviews online that claim this thing gets pretty toasty. Unfortunately my stove puts out cold air, maybe luke warm air at best. Like no heat comes out of it. It can't heat the 121 sq ft room that its in. The temp in the room went from 64-67 over a few hours of running this. It seems to start up and burn as it should, i just get no heat out of it. My electric space heater can warm up this same room faster than this. What could it be? My guess its the convection blower because the sides of the stove get too hot to touch, so i know there is heat in this thing, but the blower just doesn't push it out I guess. It seems to push the air out and down. And its not warm at all.

I had a friend come over last night that's been running a pellet stove for 8 years and had no idea what the hell was going on. He wished me good luck and left after a few hours of tinkering. Lowe's says they will exchange it for me, i just hope my friend and I don't break our backs loading this thing up and we get another lemon. Or this is just how crappy this stove is. I can't believe England Stove Works would keep making this model this many years if it really sucked this bad. Would Lowe's and Home Depot really sell that crappy of a product? The Lowe's manager said she has had no one else return a pellet stoves this season so far. Did I just pull the DOA card? I hope someone can shed some light on the subject. Thanks!
Check this link out. Verify heat mode. Should be "C"
https://www.hearth.com/talk/threads/englander-pvd-25-control-panel-help.134372/#post-1803762

Hope this helps!!
 
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lessoil

Minister of Fire
May 31, 2008
730
Rumford, Maine

Dgopetactical

Feeling the Heat
Nov 22, 2012
314
York County, Pa
I would definitely not return it until you contact ESW tech dept. Like stated above pellet stoves are space heaters, if it was 65 in my "fire room" it would take a few hours to get that area to 83 deg to make the rest of the house 71. On the other hand if I turn my LP fireplace on @ 65 deg it only takes 15 min. That's why I use other heat sources to build up heat and my pellet stove to maintain.
Denny
 

rich2500

Minister of Fire
Nov 19, 2005
1,365
Berks County PA.
How is the stove vented,I know when I originally installed my pdvc I had it vented straight out the wall and could not get any heat out of it,I changed the venting to out then up and then I got good heat.What brand pellets are you burning,If you can try a different brand I would also try that.
 

WEEZHOLE

New Member
Nov 15, 2014
11
Pennsylvania
The stove is vented out the wall and then up about 6'. I had to clear windows by 1 foot per the specifications in the manual. I understand that the pellet stove will take a while to build temps, but I really think this stove is not putting out what it should at all. My propane fireplace insert puts out more heat. Even my electric space heater can raise the temp in this room better than the pellet stove. I ran the pellet stove over night one night at 7/7 and got no change whatsoever in the temp. If you open the door and go outside, the little bit of heat built up will just go right out the door. My friend, who has been using a pellet stove for 8 years said either something is wrong or this thing just sucks this bad. I have trouble believing the latter.

I tried to change this thing to C mode as mentioned above. I have never seen letters on the control board other than the SU and SD modes: start up and shut down. Can't get any change following the instructions. I do not have a thermostat hooked up either. Not sure where to check connection. Do you mean the internal heat sensor that kicks on the blower?

I think it really sucks you have no manual control of a damper on this thing. Feels like my heat is going right out the flue. I can feel it sucking air from the OAK like crazy and the exhaust blasting out the vent, so I have a feeling that's where my heat is going. I think either the combustion fan or room air blower is just not working 100%. The stove feels warm but the air coming out is not hot. Its barely warm. its actually cold on the right side of the stove. Heat only comes out the left. Calling tech support in the morning tomorrow. Hoping ESW will know exactly what is going on.
 

CTguy9230

Feeling the Heat
Nov 22, 2011
315
Northwest CT
try a different brand of pellets
 

Pellet-King

Minister of Fire
Nov 30, 2008
1,644
Northern Ct
What pellet's you burning?, Lee energy's?, North american's? or Interno all the worst heat pellet's there is
 

WEEZHOLE

New Member
Nov 15, 2014
11
Pennsylvania

WEEZHOLE

New Member
Nov 15, 2014
11
Pennsylvania
I think that is another model. I don't think mine changes modes. I read something about that earlier, but doing what the instructions said, produced no letters.
 

rich2500

Minister of Fire
Nov 19, 2005
1,365
Berks County PA.
You must not be completing the procedure correctly to change the mode because the mode is changeable on that stove.
 
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Pete Zahria

Minister of Fire
Jan 6, 2014
1,151
New Hampster
mcmanusfuels.com
Gotta be more than the mode.... He's talking no heat..
Going from d to c isn't night and day..
 

Dgopetactical

Feeling the Heat
Nov 22, 2012
314
York County, Pa
I think that is another model. I don't think mine changes modes. I read something about that earlier, but doing what the instructions said, produced no letters.
The mode is changeable, they don't put it in the manual because they don't want people screwing up their stoves, Most people here learned about the "mode" checking/changing do to talking directly with ESW when troubleshooting.
 

seige101

Minister of Fire
Mar 25, 2008
622
Western MA
If you let it run for a 24 hour period how many pellets is it burning? On max 9-9 it will be putting out tons of heat and you will feel a large amount of air being circulated by the stove.
 
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