Hi, I’m new to this forum, but not new to pellet stoves. After owning an Austroflamm for 24 years we replaced it with a Vicenza 3.4. These stoves are imported from Italy and distributed by Napoleon in Canada. We prefer a modern aesthetic We’re starting to have issues with a ‘hopper open’ error message. This unit’s hopper lid seals tight, so if a stray pellet is on the rim, the stove gives this message. However, we’re finding we’re getting this message when we try to fill the hopper while the stove is running, or hot, but there’s nothing blocking the seal. We have to fill the stove full while stone cold and run it empty. This method is okay for fall, but come winter this won’t fly. I need to be able to refill the hopper regardless of the stove’s condition, especially since it’s a small stove and the hopper only holds 37 lbs. Any thoughts on this? All help is greatly appreciated.