Error Message ‘Hopper Open’ Vicenza 3.4 Pellet Stove

Snugharbor Posted By Snugharbor, Oct 21, 2018 at 10:36 PM

  1. Snugharbor

    Snugharbor
    New Member 2.
    NULL
    

    Oct 21, 2018
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    Loc:
    Connecticut
    Hi,

    I’m new to this forum, but not new to pellet stoves. After owning an Austroflamm for
    24 years we replaced it with a Vicenza 3.4.
    These stoves are imported from Italy and distributed by Napoleon in Canada.
    We prefer a modern aesthetic:)

    We’re starting to have issues with a ‘hopper open’ error message. This unit’s
    hopper lid seals tight, so if a stray pellet is on the rim, the stove gives this message.
    However, we’re finding we’re getting this message when we try to fill the hopper
    while the stove is running, or hot, but there’s nothing blocking the seal.
    We have to fill the stove full while stone cold and run it empty.

    This method is okay for fall, but come winter this won’t fly. I need to be able to refill the
    hopper regardless of the stove’s condition, especially since it’s a small stove and the
    hopper only holds 37 lbs.

    Any thoughts on this? All help is greatly appreciated.
     
  2. rich2500

    rich2500
    Minister of Fire 2.
    NULL
    

    Nov 19, 2005
    1,248
    528
    Loc:
    Berks County PA.
    Had the same issue with my Ravelli Francesca, The best solution I found was to dump pellets into a container and scoop the pellets into the stove closing the hopper lid between scoops. The other benefit to that method is that it cuts down on fines going into the stove because most of them settle to the bottom of the container which can just be dumped out.
     
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  3. Snugharbor

    Snugharbor
    New Member 2.
    NULL
    

    Oct 21, 2018
    2
    0
    Loc:
    Connecticut
    Thanks for the reply. We can give that a try to see if it helps. Is
    this why you’re selling your Ravelli?
     
  4. rich2500

    rich2500
    Minister of Fire 2.
    NULL
    

    Nov 19, 2005
    1,248
    528
    Loc:
    Berks County PA.
    No got the Harman for the bigger hopper so pellets can be my primary heat.
     
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  5. Don2222

    Don2222
    Minister of Fire 2.
    NULL
    

    Feb 1, 2010
    8,399
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    Loc:
    Salem NH
    Hello
    You could also bypass the sensor by jumping it out. That would really solve the problem!
     
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