F5200 broken door hinge/bad welds

[farmwithjunk]

Door wasnt closing right last burn ans found that the door hinge assembly has a terrible weld that cause the pin holder to literally fall out.

Waiting to see if warranty covers it but I was told I would have to pay for shipping from Canada ($25-30) if it does. Seems like BS for a clear defect in craftsmanship or lack thereof.

Regency already denied my cat replacement with 3-4 seasons until it stopped working entirely. They claim is good based on pics. Was told these last 10 years when I bought it and again when I brought it up about the hinge.

See pics. Weld didnt penetrate nor did they even get 25% coverage.

 

[Highbeam]

“Years” of cat life expectancy is an asinine way to measure it. They are supposed to last 10-12k hours. If that takes you 10 years then I guess they are right but full time burners will hit that in 2-3 years.

 

[farmwithjunk]

“Years” of cat life expectancy is an asinine way to measure it. They are supposed to last 10-12k hours. If that takes you 10 years then I guess they are right but full time burners will hit that in 2-3 years.

I understand that but if you offer a 10 year warranty and your dealer says they last 10 years then regency should eat the replacement cost. I read through their warranty several times and see no reason it should be denied.