Let me start out by saying I love the KUMA Sequoia. I know if you are like me you read the first sentence of something when looking for a review so I wanted to put that out there first. Now, we are going with honesty here right???? Isn't that what feedback is used for, for other customers and the company so they can improve. So, I bought the Sequoia came in great condition with all parts, which is always a plus. First thought was its a beast of a stove and very well built. Now when it came to the operation of the stove the owners manual was a little confusing and actually had some contradictions within its self on how to operate it. I called and spoke with both Jason and Mark multiple times in regards to operating the stove (first time with a cat stove). I fought it all year, I had a problem with my CAT not getting as hot as what most people could and keeping it that way. I would get my stove rocking, single wall chimney pipe glowing red, and the CAT would just then start to get to around 1000. It was so hot it was hard to stand in front of to close the door and CAT still wasn't at 1200 like some people said to get it at before closing it up. I actually believe I ruined my CAT the first year by over firing it and it started to crumble. When running it on low it seemed it wasn't heating well and the CAT was getting cold fairly quick. House always had the furnace kicking on because the stove wasn't keeping up. Bought a new CAT thermostat (which wasn't the problem just FYI) and had the CAT replaced by the CAT manufacturer this year. DONT STOP READING HERE READ THE REST
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I decided this year not to worry about what the thermostat said and just close the bypass once the CAT was around 600. World of difference this year in a good way. It is working and burning efficient, the house is staying warm we are hardly loading the stove when its in the 30s outside we load in the morning and in the evening and the house is pretty steady around 72-75 UPSTAIRS. The stove is in the BASEMENT, house is total with basement 2900sqft. The blower on the stove (which is a must IMO) made a huge difference. The stoves blower in thermostat mode will continue running for 12-13 hours after load, which means the stove is still warm and putting off heat I do find that if I run the stove as low as it goes sometimes all the wood doesn't burn all the way its charred and burned down but not burned up completely if that makes sense that of course if after about 8 hours or so, and the Cat will drop to 300-400 its still putting off heat though. So I usually leave the air handle at a minimum of 1/4 open which still give me a good 10-12 hours of heat. Its been in single digits where I live at night and only in the teens this week during the day, I've been running the stove at 3/4 open most of the time and the house is staying 70-72. As far as wood consumption on the mild days hardly any, it's truly amazing.
I am not sure if I had a bad CAT ( I think partly I did) or just a bad operator!! Either way huge difference this year and I love it! I have read on forums that some companies are talking about not putting numbers on the thermostats and just putting "active" or "not" on the thermostat, I think that would be a lot better. The other thing I would change if I could is I would put notches on the air handle so you can tell if you are half, 3/4, 1/4 of the way open.
As far as help and support you couldn't ask for more and better help, what company employee will give you his personal cell number to help you?????? Jason, Mark, and the whole team have been patient and great with me I know they have made changes to the owners manual and are always willing to listen to ideas. It is an extremely well built stove, that does a great job doing what its suppose to, with great customer service, and AMERICAN MADE Not sure what else you could ask for.
!I decided this year not to worry about what the thermostat said and just close the bypass once the CAT was around 600. World of difference this year in a good way. It is working and burning efficient, the house is staying warm we are hardly loading the stove when its in the 30s outside we load in the morning and in the evening and the house is pretty steady around 72-75 UPSTAIRS. The stove is in the BASEMENT, house is total with basement 2900sqft. The blower on the stove (which is a must IMO) made a huge difference. The stoves blower in thermostat mode will continue running for 12-13 hours after load, which means the stove is still warm and putting off heat
I do find that if I run the stove as low as it goes sometimes all the wood doesn't burn all the way its charred and burned down but not burned up completely if that makes sense that of course if after about 8 hours or so, and the Cat will drop to 300-400 its still putting off heat though. So I usually leave the air handle at a minimum of 1/4 open which still give me a good 10-12 hours of heat. Its been in single digits where I live at night and only in the teens this week during the day, I've been running the stove at 3/4 open most of the time and the house is staying 70-72. As far as wood consumption on the mild days hardly any, it's truly amazing.I am not sure if I had a bad CAT ( I think partly I did) or just a bad operator!! Either way huge difference this year and I love it! I have read on forums that some companies are talking about not putting numbers on the thermostats and just putting "active" or "not" on the thermostat, I think that would be a lot better. The other thing I would change if I could is I would put notches on the air handle so you can tell if you are half, 3/4, 1/4 of the way open.
As far as help and support you couldn't ask for more and better help, what company employee will give you his personal cell number to help you?????? Jason, Mark, and the whole team have been patient and great with me
I know they have made changes to the owners manual and are always willing to listen to ideas. It is an extremely well built stove, that does a great job doing what its suppose to, with great customer service, and AMERICAN MADE Not sure what else you could ask for.
