This is a new experience for me - the first pellet stove I've ever seen in action. It's a big occasion for our family. I thought I had a problem because the auger wasn't putting any pellets in the burn pot. After empting most of the pellets out of the hopper so I could see the auger turn, I realized the auger just turns very slowly and after about 3 minutes the pellets started dropping. Other than the new stove smell stinking up the house, everything went great. I'm very pleased with this stove and it is quiet as advertised.