I'm trying to find the correct reason why I'm finding clumps of incompletely burned ash in my burn pot... that is, before I accuse the retailer of selling damp pellets. When it's time to clean the burn pot I am finding hard clumps of darker ash, apparently too heavy to get pushed into the ash pan below.
This is a harsher winter, but I believe the stove isn't working as efficiently as last year using the same "Comfort Cozy" pellets. The pellets do not appear to be swollen, and I had gone through more than 100 bags of these pellets the previous year without problems. I thought it may have been ash that had fallen into the igniter, but having cleaned it the stove appeared to burn more efficiently but the clumping still exists. I've tried different pellets, and the clumping improves but still occurs.
The stove is an Harman Absolute43, and this is only my 2nd year with it. I had the stove's licensed retailer do its yearly maintenance just this last summer. Has any other Harman user seen this problem?
Edit: This is our 1st pellet stove. I have to admit I was surprised to find so much soot in the ash. That is, considering how efficient these stoves are supposed to be I thought I would've found only light colored ash, but no matter where the pellets came from our ash is very sooty and has been so since the stove was installed. I've gotten used to wearing nothing but old cloths while cleaning the stove, but it is a very dirty job.
TIA
This is a harsher winter, but I believe the stove isn't working as efficiently as last year using the same "Comfort Cozy" pellets. The pellets do not appear to be swollen, and I had gone through more than 100 bags of these pellets the previous year without problems. I thought it may have been ash that had fallen into the igniter, but having cleaned it the stove appeared to burn more efficiently but the clumping still exists. I've tried different pellets, and the clumping improves but still occurs.
The stove is an Harman Absolute43, and this is only my 2nd year with it. I had the stove's licensed retailer do its yearly maintenance just this last summer. Has any other Harman user seen this problem?
Edit: This is our 1st pellet stove. I have to admit I was surprised to find so much soot in the ash. That is, considering how efficient these stoves are supposed to be I thought I would've found only light colored ash, but no matter where the pellets came from our ash is very sooty and has been so since the stove was installed. I've gotten used to wearing nothing but old cloths while cleaning the stove, but it is a very dirty job.
TIA
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