Q&A Fireplace Insert Unvented

QandA Posted By QandA, Nov 17, 2007 at 9:08 PM

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  1. QandA

    New Member 2.
    Staff Member

    Nov 27, 2012

    I had a gas log fire place inserted a couple of years ago Model 24UV .The tag says it was made in Ontario Canada by Empire Products Inc.I am having trouble with it staying lit.It will go out after a while.Any suggestions who in the Richmond Va. can service it?


    Dave, maybe you mean Ca. instead of canada? There is an Empire in California at (800)527-4790

    Chances are the problem is in the thermocouple. Look at the article about "How Gas Appliances Work" at https://www.hearth.com/what/specific.html
    This should give you a lot of help in understanding why it may go out.

    One local mechanic with a good reputation is Dukefire at http://www.dukefire.com

    Link: Dukefire Web Site
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