Harman Insert Glass Cracked

[greg13]

One glass, may be defective. Two, no way. I would look at a warped or twisted door. I would get the dealer more involved, He changed the first glass so there is a paper trail started.

 

[jrex]

I took my door to the store tonight with the glass. They were perplexed and happen to be on the phone with Harman. Harman didn't have an explanation. I showed them the lip stick marks on my stove body from the retain clips. We duplicated the test with a display model and no marks showed up on the stove body. They pulled a door off a stove that had the TC take a crap after 2 weeks and gave it to me to take home. Burned for over an hour and no cracked glass. Oh yeah I tried the lipstick on the retainer clips and didn't show up on my stove body. Ready to fire it up again now.

 

[greg13]

Looks you are making headway and the dealer is trying to work with you. I would have them get a NEW door ordered for you.

 

[jrex]

Yeah he said run it a few days with the display model door and then they will try and get a replacement for me. Its running for the 2nd time tonight in temp mode and room is 70 degrees. Big fire. Only thing I don't like so far is the exhaust fan is loud. It is running pretty fast. The room air fans are very quiet. Not like a bad sound loud just like a very big fan.

 

[jrex]

Just an update. Ran the stove again last night probably for 2 hours and still have 1 piece of glass. Now I have to see if I can return the piece that I ordered online.