The other night my wife called me and said when the stove started, there was a lot of smoke, than a ball of fire and sparks came out of the stove. It scared the hell out of her and she was afraid of letting it run. Knowing my wife, I thought it would be best for myself to see this first before I draw any rash conclusions.
The other day, the temperature dropped enough for the stove to start up, I saw the auger feed pellets into the chute - almost too much pellets. Then during the normal ignition stage I noticed occasional sparks begin, then a tremendous volume of smoke filled the inner chamber. Suddenly it ignited with a bang - so bad I thought the glass broke - with smoke coming through the door frame, and every seam in the pellet pipe - she wasn't imagining. This has happened to me twice so far. I've resorted to leaving stove running in Stove Temp Mode so unit doesn't shut down in case the next "explosion" causes the glass to shatter.
Has anyone seen this happen before? I've had nothing but praise for this stove and this is the first issue I've encountered with it.
The other day, the temperature dropped enough for the stove to start up, I saw the auger feed pellets into the chute - almost too much pellets. Then during the normal ignition stage I noticed occasional sparks begin, then a tremendous volume of smoke filled the inner chamber. Suddenly it ignited with a bang - so bad I thought the glass broke - with smoke coming through the door frame, and every seam in the pellet pipe - she wasn't imagining. This has happened to me twice so far. I've resorted to leaving stove running in Stove Temp Mode so unit doesn't shut down in case the next "explosion" causes the glass to shatter.
Has anyone seen this happen before? I've had nothing but praise for this stove and this is the first issue I've encountered with it.