Is it possible to get hearthstone customer service help? I've called two dealers. One didn't even call back, one I had to harass to take my order for replacement firebricks. That was in January. I'm ready to just rip out the fireplace insert and have the fireplace repaired and returned to working order. I understand supply chain issues, but the lack of communication is ridiculous, especially when Hearthstone themselves say contact a dealer, and the dealer won't contact you back.