HEARTHSTONE HERITAGE 8091

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'splain Lucy.
 
Stove hasnt even had a ton burned. Already had a hopper fire ( thank god for web cams ) Burn pot fills up then pellets back up in the hopper auger jams then flames travel up into hopper where they smolder and smoke out the whole house ! Totally took it apart vacuumed everything even took out the exhaust fan and cleaned in there. removed auger and sanded the channel . NOTHING HELPS tried 3 different kinds of pellets okies, lindnetics and green team. still the same
 
You buy it new?
 
have you contacted the dealer about the issue?
 
Sometimes being able to make a great woodstove just does not make you able to... Tom doesn't exactly like me but I know that he wouldn't have let it out the door if he thought something like this would happen and that he will take care of it.

Hope it gets sorted out and feel sure it will.