Hi all, i can’t seem to the answers to this anywhere on the web and was desperate for some help. I am replacing a broken gas log that is no longer working in my house. I got a brand new unit (pleasant hearth from Lowe’s ). The unit come mostly assembled and i was able to set it up in minutes. Then … problems. I can’t get the gas line connected ! I have many tools and a universal line connector kit , but it looks like the propane inlet is intentional blocked or something ? I have no idea why this would be the case ♂️ Fairly enraging. Has anyone seen this or had experience with it ? Looks like it takes a massive Allen wrench or maybe a specialty tool to unscrew it ? Ty !!