Thanks for the replies everyone. I am a member on more forums than I care to admit and the group here is first class.
As a small business owner myself, I understand the costs associated with processing credit cards. When I am dealing with a mom and pop type establishment, I like to use cash. Considering I paid with cash, $3489 to be exact after the $100 coupon from Harman's website, I asked that a brand new stove be ordered. Earlier this morning, I sent another email to verify whether or not the stove has actually been ordered. I have yet to receive word one way or the other. The demo stove hasn't made it into the house yet, so I'm not worried about loading back into my truck and returning it. The pellets, however, I intend to keep for the hassle. They are nicely stacked in my shop and if he wants them back, I will bring up the issue of negligence and/or fraud. I have a receipt that shows 'No Charge' for them, as well. If the dealer will trade me this 5 year old stove for the new one that I want, I'll accept it and move on. He has one chance to make this right.
As for warranty work, I'm not sure how that works out exactly. If a part fails, can I replace it myself or does the dealer have to?
You paid what is advertised on the Harman site for a brand new P61. I'm sorry but there's no way this dealer didn't consciously screw you. There is no way you will ever be able to trust this dealer in the future. The fact that he is not falling all over himself to make this go away is astonishing. He is already ignoring your e-mail. I am not by nature a confrontational person, but I really think in this case a confrontation is in order.