Just wrote a letter to my dealer and cancelled. Bought stove in August, floor model, but he just wasn't willing to give it to me. Wanted me to wait till the new ones arrived. ETA just kept changing, and what irked me is when I learned a neighbor of mine got his (exact same Lopi model) even though he ordered from the same dealer after me. I think I will have better luck next summer when there is a better supply. After receiving the letter the dealer was quick to call me back and consider I change my mind. Other times, he didn't have the time to call back. All of a sudden, he was willing to release his floor model. I was persuaded initially, but later had a bad feeling and decided to cancel anyway. I learned that the dealer is critical in this business. The dealer is the manufacturer's customer service, as I learned recently. A dealer who is a jerk means that is likely to be the kind of future support you will get. I thought it wiser to just get out and have an opportunity to consider a different dealer later. I did feel bad for the salesman who sold me the stove. He had spent a lot of time explaining the various stoves to me, and I really would have liked him to chalk up one more sale to his credit. But, in the end, I have to look out for myself as well.